Pup LabsReviews of puplabs.com

Response from Pup LabsSep 21, 2026

Hello Karen, We’re sorry to hear about your experience while placing your order. We understand how frustrating it must have been to spend that much time going through additional offers when you were simply trying to order a product. We appreciate you taking the time to share this feedback with us, and we’d like the opportunity to speak with you directly about your experience. A member of our Customer Care team will be reaching out to you by phone. If you prefer to contact us directly, you’re also welcome to call us at 1-833-215-1831. Thank you for bringing this to our attention. We truly value your feedback and the opportunity to hear directly from our customers. Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 21, 2026

Hello Shirley, Thank you so much for sharing Shadow’s story with us! We’re thrilled to hear that you’ve been using ProDenta as part of her daily routine and that she happily gobbles it up with her food. Shadow sounds like such a sweet girl, and we love hearing about the care you’re putting into her dental routine. We hope her next checkup brings encouraging news, and we’re so grateful that you chose Pup Labs to be part of Shadow’s journey! Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 21, 2026

Hello Julie, We’re truly sorry to hear about your experience and understand how frustrating it must have been to receive a product that was different from what you ordered. We also apologize for the delay in responding to your email and for the frustration this caused. This is not the experience we want for our customers. We take concerns like this seriously and would appreciate the opportunity to review what happened with your order and communication. A member of our Customer Care team will be reaching out to you directly. If you prefer, you’re also welcome to contact us at 1-833-215-1831. Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 21, 2026

Hello Cheryl, Thank you so much for sharing your experience! We’re thrilled to hear that ProDenta has made such a positive difference for both of your fur babies. It’s wonderful to hear that their breath has improved and that you’re seeing progress with the plaque as well. We truly appreciate you choosing Pup Labs and taking the time to share your results. We’ll be sure to pass along your kind words to Dr. Aronson, too! Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 21, 2026

Hello Hilda, Thank you so much for sharing your experience! We’re thrilled to hear that you’ve been happy with the results and that our product has been a helpful addition to your pet’s routine. It means so much to us to know that you’re satisfied with your experience. Thank you for choosing Pup Labs and for trusting us to be part of your pet’s wellness journey! Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 21, 2026

Hello Mike, We’re very sorry to hear about your experience and especially about the reaction you reported. We also sincerely apologize that you reached out to our team multiple times and did not receive the response you deserved. We understand how concerning this must have been, and we’re disappointed that we didn’t provide the timely support and communication you were looking for. We’d like the opportunity to personally look into what happened and make sure your concerns are properly addressed. A member of our Customer Care team will be reaching out to you directly. If you prefer, you’re also welcome to contact us at 1-833-215-1831. Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 21, 2026

Hello Margaret, We’re truly sorry to hear about your experience and understand how frustrating it must be to have been waiting for your refund while trying to get answers from our team. That is certainly not the experience we want for our customers. We sincerely apologize for the delays and the frustration this has caused. We understand how important it is to have clear communication and a timely resolution, especially when it comes to a refund. A member of our Customer Care team will be reaching out to you directly to review your concerns and assist with getting this resolved. In the meantime, you’re also welcome to contact us at 1-833-215-1831 if you’d prefer to speak with someone sooner. We appreciate the opportunity to look into this and make things right. Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 21, 2026

Hello Lan, Thank you so much for sharing your experience! We’re so happy to hear that your pup has been enjoying better breath after using ProDenta. At 14 ½ years old, he sounds like a very special part of your family, and we know how much you want to keep him comfortable and happy. It means so much to us to hear that you decided to give ProDenta a try and have been pleased with the results. Thank you for trusting Pup Labs to be part of your pup’s daily routine, and we’re wishing you and your sweet boy many more happy moments together! Customer Care Concierge | Pup Labs 💙🐾