Emelita B.
I regret order this dental powder from…
I regret order this dental powder from publabs! I order lowest price of 35.40 to try for 7 pounds yorkie and not working for my dog she won't eat her food with the powder mixed in So it's Okey I didn't return it no problem it's only $35.40 they can keep the money. BUT I DIDN'T KNOW THEY MAILED ME CHARGE ME ALREADY FOR SUBSCRIPTIONS EVERY WEEK I DIDN'T REQUEST THAT!IM SO MAD! THEY VERY SNEAKY FOR CHARGING YOU EXTRA SO I CALLED THEM ABOUT IT TALK TO CARLOS LOPES RETURN DEPTPARMENT GIVE ME INSTRUCTIONS UNOPEN PACKAGE.I DID THAT!I HAD PAY MY OWN MONEY OF $10 AND IF I MAIL IT PRIOTY COST ME $69THEY DO NOT REIMBURSE YOUR SHIPPING IM STILL FOR REFUND AS NOW SEPT 12 NOW I MAIL AUG 21 BE THERE AUG31 HAVEN'T HEARD FROM THEM YET!
Response from Pup LabsSep 14, 2026
Hello Emelita, We’re truly sorry to hear about the frustration you’ve experienced with your order and subscription. We understand how upsetting it can be to see charges you weren’t expecting, especially after taking the time to contact us and return the unopened package. We understand your concern about the refund taking longer than expected, and we’d really appreciate the opportunity to personally look into your experience and see if there is anything further we can do to assist. Our team will reach out to you directly to provide personal assistance. You may also reach our Customer Care team at 1-833-215-1831 if you prefer to speak with us first. Customer Care Concierge | Pup Labs 💙🐾




