At Punk Ride, we are not just a brand; we're a movement that redefines urban mobility, and we're proud to collaborate with some of the finest names in the electric revolution market. As a sub-brand of Zippy Ride LLC, Punk Ride stands as a testament to the fusion of cutting-edge technology and the rebellious spirit of punk culture.
Punk Ride (punkride.com) has 150 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
punkride.com
Website
punkride.com
Category
Vehicle Repair & Fuel
Location
THONOTOSASSA, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Hi So last month I purchased a Hidose B10 from Punkride.
However long story short I have had many issues with the bike.
First a faulty LCD display was replaced.
Then I have had 4 flat tires.
Now The bike has powered of and will not turn on again.
While I was riding it just stopped and powered of.
The bike was sufficiently charged.
There has been a clear faulty bike sent out to me.
This has honestly caused me much stress.
If Punkride refund me the full amount for the E bike I will call it a day.
And have a different opinion on there company.
However for now this has caused nothing but stress for me.
DA
Dale
Bad experience in future avoiding them
Tried make purchase money got taken but there was no trace of my order and no confirmation from my purchase so emailed over and got told no trace of any orders active so cancel it waited for that lot of money to come back to me in the mean time I purchased again for second time and had same problem again so now canceling once again the second order because no trace of my purchase or no emails from confirmation order not a good experience should be pretty straightforward with order on there site but it wasn't one unhappy customer would not recommend.... you guys need to sort your company out absolute joke if I am truthful you guys never emailed me no tracking u guys couldn't find me on system and u waiting 46 hours until I stepped in and told my bank and they got my money back i am a new customer to your site and absolutely wasted 46 hours of my life on 2 orders to anyone who is looking into this site I would avoid unless you want to be messed around with the purchase avoid avoid avoid
Response from Punk RideJun 19, 2025
Dear Dale,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered.
To help us investigate and resolve this issue as quickly as possible, could you please provide your order number(s)? This will allow us to locate your orders and understand what went wrong.
We appreciate your patience and hope to make things right for you.
Best regards,
The Punk Ride Team
D
Николай Д.
Punk rider deducted the amount from my…
Punk rider deducted the amount from my bank and i can't track my order! It says that neither my order nor my phone number exists? On june 7th. I bought an electric Punk Rider scooter, for which i received a confirmation, but i didn't get it yet. June 16th. I tried to call punk rider.com +15409217403, but no one picked up the phone, it always wnt to voice mail???
Mykola Dovhan
Denmark
Response from Punk RideJun 19, 2025
Dear Mykola,
Thank you for reaching out to us.
As we track your order, we noticed that no contact number or email address was provided with the order, which has made it difficult for us to get in touch. According to our records, your order was marked as delivered.
Could you kindly confirm if you have received the scooter? This will help us assist you further.
We apologize for any inconvenience caused and look forward to your reply.
Best regards,
The Punk Ride Team
JE
Jennifer
From bad to worse….
Previously wrote a review and it’s still not sorted.
They arranged for my bike to be collected and repaired. They told me the bike was fixed and I requested it be returned today which they confirmed, I have asked what was wrong with the bike and they have ignored my emails. Now they are telling me the bike hasn’t been returned to them yet.
This is all really concerning as they now have my bike and my money!
Response from Punk RideJun 12, 2025
Dear Jennifer,
We’re very sorry to hear about the ongoing concerns. Could you please let us know if this issue has now been resolved?
If not, kindly email us directly at [email protected] so we can assist you further and work towards a solution.
Thank you for your patience, and we look forward to hearing from you soon.
Best regards,
The Punk Ride Team
JT
Jenny T.
The delivery was fine
The delivery was fine, I got it in time. My son was very happy the first week. But now after one week the scooter just gonin 15 km when it was supposed to do 40km. He called me crying and is very sad. The scooter is also supposed to go for 40km, but now the battery only last for 10km.
Response from Punk RideMay 5, 2025
Hi Jenny,
Thank you for your feedback. We're happy to hear the delivery went smoothly and that your son initially enjoyed the scooter.
We're truly sorry to hear about the battery issue you've experienced after just one week. This is not the performance we aim to deliver, and we understand how disappointing this must be, especially for your son.
We would really appreciate the opportunity to look into this further and make it right. Please contact us at [email protected] with your order details so we can assess the issue and provide a solution as soon as possible.
Thank you again for bringing this to our attention.
Best regards,
The Punk Ride Team
JG
Jurgita G.
If you living in Ireland be ready send it faulty scooter with your own expense to Uk
I bough scooter from this company last august 2024.Really bought for nice days in Ireland where I can leave my car and drive sometimes to work.I got use around roughly 2 months and motor brakes.Contacted Punk ride company and after 2 weeks they decided send me new motor.When I received motor I contacted company in Cork who fixes scooters and brought my scooter with new motor to them.Received video saying that new motor they sent to me is faulty and very dangerous.It works until you press on brakes.When you press on brakes scooter takes off so fast.Can you imagine if i would be on the road I can get killed.Paid people for their work and time an contacted Ounk ride again with video evidences and asked to collect them faulty scooter and faux new motor they sent me.First they said okay but after they charged their mind and offered me to send all this to them in UK with my own expenses and they will fix it for me,Of course I said no,I paid already for their mistake and I didn’t want pay more money for shipping.Would be similar money to buy new scooter.Also there is no guarantee that they will fix properly if they sent me a motor like that.
Response from Punk RideApr 23, 2025
First and foremost, we want to sincerely apologize for the experience you’ve had.
Reading your message is deeply upsetting to us, because we never want any of our customers to feel let down, unsafe, or unheard.
We truly regret that the original motor had issues and that the replacement did not meet expectations.
We understand how alarming it must have been to receive a part that didn’t work as intended, your safety is, and always has been, our highest priority.
We completely acknowledge the frustration of having to seek local repair services, and we’re very sorry for the time, cost, and stress this caused you.
It was never our intention for you to be left with extra expenses, and we’re genuinely sorry that our solution, offering to repair the scooter in our UK facility wasn’t suitable given the situation.
We understand that international returns can be costly, and this is something we are actively working to improve for our customers in Ireland and other regions outside the UK.
We are grateful you took the time to share your story, and we want you to know that it matters to us. We are taking your feedback seriously and are looking into how we can handle cases like yours more fairly and efficiently moving forward.
With genuine apologies,
The Punk Ride Team
JK
jamie K.
I ordered the scooter on Friday with…
I ordered the scooter on Friday with express delivery it is now Wednesday and the tracking just says sent information to fed ex I want a refund on my express delivery because I didn’t pay extra just to have delayed shipping
Response from Punk RideApr 15, 2025
Thank you for reaching out, and we’re truly sorry to hear about the delay with your recent scooter order.
We completely understand how frustrating it must be to pay for express delivery and not receive your package on time.
Please rest assured that we will issue a refund for the express shipping cost you paid.
Your satisfaction is very important to us, and we want to make this right.
To help us resolve this as quickly as possible, kindly email us at [email protected] with your order number.
This will allow us to prioritize your concern and process your refund swiftly.
Our goal is to provide great products and excellent service, and we’re committed to making sure our customers are happy.
Thank you again for your patience, and we look forward to resolving this for you soon.
Warm regards,
The Punk Ride Team
AM
Amy
Poor customer service
Ordered a scooter from punk ride and when received noticed that it wouldn’t fold in half or connect to the Bluetooth via the app. After multiple attempts of trying to fold the scooter and connect to the Bluetooth via 3 different apps on different phones and it not working, I contacted punk ride explaining the issue and that I’d like to return the scooter. I’m still waiting for someone to get back to me about how I can return this scooter. I bought this for a purpose and currently unable to use this and cannot order anything new until I’ve received my refund for this. Very poor customer service
Response from Punk RideMar 24, 2025
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced.
We completely understand your frustration, especially since you’re unable to use the scooter for its intended purpose. This is certainly not the experience we aim to provide.
Please know that we are actively working to resolve this issue as quickly as possible. We’ve already escalated your concern to the manufacturer, and we’re currently waiting for their assessment. Unfortunately, the process was slightly delayed over the weekend, but we are doing everything we can to expedite the resolution.
We truly appreciate your patience as we work through this, and we will make sure to keep you updated. Rest assured, we will ensure the issue is resolved and assist with the return process or refund promptly once the manufacturer has provided their feedback.
We value you as a customer and are committed to providing a solution. Please don’t hesitate to reach out if you have any further concerns or need additional support.
Kind regards,
The Punk Ride Team
