Punk RideReviews of punkride.com

Response from Punk RideMay 28, 2025

Dear James, Thank you for reaching out and sharing your concerns. After investigating your order, we see that the iScooter i10 has been marked as delivered. However, we have not received any email from you as the contact information was not provided when filling out the order details. Could you please confirm whether you have received the scooter? This will help us look into your case further and assist you accordingly. We understand how important timely communication is and want to ensure this matter is resolved for you as quickly as possible. Looking forward to your confirmation. Best regards, The Punk Ride Team

Response from Punk RideApr 10, 2025

Dear Kelvin Lin, Thank you for sharing your experience with us. First and foremost, we sincerely apologize for the delay and the frustration it caused. We completely understand how disappointing and exhausting the situation must have been, especially after returning the e-scooter and making so many follow-ups. We’re truly sorry it took longer than expected to finalize your refund and that our communication didn’t meet your expectations. This isn’t the level of service we strive for, and we’re actively working to improve our internal processes to avoid issues like this in the future. We also want to thank you for updating your review once the refund was received. We really appreciate your patience, and we hope to earn back your full trust moving forward. If there’s anything more we can do or if you’d like to share further feedback, feel free to reach out anytime at [email protected]. We're here to help. Warm regards, The Punk Ride Team

Response from Punk RideDec 4, 2024

Hi Kookie Thank you for your feedback, and we’re truly sorry that your order didn’t arrive in time for your daughter’s birthday. We completely understand how important that was, and we sincerely apologize for any inconvenience caused. We’re glad to hear that we were able to resolve your issues and that you would consider using our company again. Your satisfaction means a lot to us, and we truly appreciate your understanding. If you’re happy with your order now, we would be very grateful if you could consider upgrading your review to 5 stars. Your support helps us improve and grow, and it means the world to our small team. Thank you again for giving us a second chance. If there’s anything else we can assist with, please don’t hesitate to reach out. Best regards, Punkride Customer Support