customer
Great customer service
Great customer service, very reliable and fast. Love them!

If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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customer
Great customer service, very reliable and fast. Love them!
Dave S.
I’m so glad to have chosen Pumpkin pet insurance on my new French bulldog puppy. I did my due diligence in investigating all the available insurance companies. But by far, no insurance out there provides the level of service and coverage for my new addition. I highly recommend the peace of mind for anyone looking to provide coverage for any pet. Every representative within this organization has been compassionate and understanding when dealing with unplanned veterinarian visits. Know that decisions when confronted with pet health issues great or small. Pumpkin will be there to help when needed. Keep up the great work! LoLa (Frenchie) & Dave
Response from Pumpkin Pet InsuranceJan 10, 2022
We love LoLa! Thanks for the feedback, Dave :)
customer
Prompt and helpful. Saved us a small fortune when our St Bernard ate a sock. Grateful for Pumpkin!
Sherry H.
Pumpkin is very helpful and reasonable. I recommend them all of the time..
Anna
Pumpkin is the best! I really spent a lot of time and research on picking the right insurance company for my 2 beautiful Maine Coon cats. I wanted it to be convenient (submitting claims on line) and great customer service - Pumpkin has surpassed my expectations. I tell everyone I know about Pumpkin Insurance and I can tell you - you won't be disappointed :-)
Pamela B.
Thank goodness we had Pumpkin. Our puppy, Raven, had to go to the Vet ER. Pumpkin paid our claim without question.
Rick D.
Pumpkin was easy to sign up for. Sales rep on the phone was very helpful and patiently answered all my questions. I would have given 5 Stars, but when I had a claim, I waited on hold for 1+ hours for a claims rep and finally gave up. Guessed how to answer a couple of the claim questions and submitted it. Electronic response was fast and professional. Pumpkin paid the claim per the agreement and within their stated time period I received a check. Overall, I am pleased with Pumpkin and their rates are competitive. 4 Stars. ⭐️⭐️⭐️⭐️
Response from Pumpkin Pet InsuranceJan 10, 2022
Thanks for your feedback, Rick! We're so sorry to hear you had to wait on the phone as that is definitely not the experience we want for you or your pet! Keep in mind if you're in a hurry you can also live chat with us M-F from 9-5 EST, or email or text us any time and we'd love to help.
customer
fast processing good