Anne R.
Great company although I had to wait 55…
Great company although I had to wait 55 mins to speak to a representative. My claim was settled in one week!

If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Anne R.
Great company although I had to wait 55 mins to speak to a representative. My claim was settled in one week!
Zarina E.
Met all my needs and covered what you said you'd cover--thank you!
Erin
Reimbursed appropriately for all submitted expenses :) I feel I have great coverage which is so important to the health and safety of my pup!
J L K.
I don't seem to be able to get an answer about reducing my deductible. And I really hate it when I can't get a person on the phone when I call. I realize you are probably short-handed, but for goodness sake, find a way to call people back instead of expecting them to be on hold for a long time. I have been somewhat successful getting a to my question by using email, but your representative obviously doesn't know the answer. Do I REALLY have to cancel my new policy and start over? I need to have this issue resolved asap.
Response from Pumpkin Pet InsuranceJan 23, 2022
Thanks so much for your feedback, Johnnie. I'm glad to see we've been able to get you the correct information now and are underway helping you re-enroll with your desired deductible option! Keep in mind our deductible options are $100, $250, and $500, and the lower the deductible, the higher the premium, and vice versa!
customer
quick and easy claim/reimbursement transaction. We loved it.
Jamie
I switched to Pumpkin earlier this month and had a vet's visit the day before. They reimbursed me on the same day AND checked whether I wanted to use the exam fee reimbursement for the tech exam or save it for the VET exam fee. Amazing service, prompt and easy reimbursement. A+++++
customer
Helpful, fast, convenient, easy to understand.
customer
Sign up was easy and cute, peppered with pet turns of phrase. I hope that when we need to use the insurance it is just as easy.