Pumpkin Pet Insurance Reviews | Read Customer Reviews of pumpkin.care

Pumpkin Pet InsuranceReviews of pumpkin.care

4.83,829 reviews
Insurance
666 3rd Ave Floor 23, New York, New York

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Pumpkin Pet Insurance

About Pumpkin Pet Insurance

If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.

Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: pumpkin.care
Website: pumpkin.care
Category: Insurance
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Pumpkin Pet Insurance reviews

3,829 approved reviews, newest moderated first

Anne J.
Mar 30, 2023
Their attention to detail regarding my…
Their attention to detail regarding my 6 rescue kitties: Lady and her 4 kittens rescued in July 2022 and Salem rescued May 2019 😻😻😻😻😻😻
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customer
Mar 30, 2023
Not Impressed
Supposed pre-existing condition for a new issue. Not impressed.
Response from Pumpkin Pet InsuranceMar 30, 2023
We definitely understand it can be frustrating when a claim is not approved. Like most providers, we do not provide coverage for pre-existing conditions. This means that if something occurs, or was showing signs or symptoms prior to enrollment or during the waiting period, it would not be eligible for coverage. This includes conditions that are related to, secondary, or resultant from a pre-existing condition. Once a claim is filed, it is then processed by a Pumpkin claims team member, all of which have a veterinary medical background. Our claims team uses medical records and documentation provided by your veterinarian in order to determine coverage eligibility. Keep in mind that while we may not be able to offer coverage for pre-existing issues, new unrelated accidents or illnesses may be eligible for coverage. If you need any further assistance, you can reach our care team by phone or chat during business hours, or email us anytime.
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Frank
Mar 30, 2023
Satisfied Customer
The person I spoke to helped me with my question. And was very knowledgeable. Thank you for the gift you gave Lexi she loves it. Thanks again.
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Buffalo Z.
Mar 29, 2023
Pumpkin - the best in pet insurance
Pumpkin staff is very professional, knowledgeable, and friendly. I got just the coverage I need. Easy to enroll and monitor.
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MELODY
Mar 29, 2023
We love Pumpkin Insurance!!
We love Pumpkin Insurance!!! We have been thrilled with every interaction. Customer Service is knowledgeable, kind and always helpful. Our plan is exactly as stated in the policy! We could not be happier❤️
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Christie O.
Mar 29, 2023
Great experience with Pumpkin so far
We've been using Pumpkin for over a year (just renewed) and have been very pleased with our experience. We have medical coverage as well as the essentials package and have had to submit claims against both. The process has been fast and easy (with the exception of our first non-essentials claim, which took ~2 months while they gathered materials from our vet but hasn't been an issue since). Customer service has also been prompt in responding to questions. Overall, Pumpkin gives us peace of mind knowing that whatever mischief our springer gets into, we have a support system in place.
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Drea
Mar 29, 2023
The representative was very informative…
The representative was very informative and helpful
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Linda Lucia S.
Mar 29, 2023
Professional staff at Pumpkin…
Professional staff at Pumpkin Insurance. Politeness and vompasdionate about our Furbabies.
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