customer
Pumpkin claims processing is really the…
Pumpkin claims processing is really the best I have seen. Submitting claims and backup documents is very intuitive and quick.

If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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customer
Pumpkin claims processing is really the best I have seen. Submitting claims and backup documents is very intuitive and quick.
Kevin
No questions and paid promptly per my contract.
Andri
Always pays and eases my mind on Making decisions for care for my Belgian Malinois.
customer
The customer service is great, the prices on policies is also good. I'm happy my fur kids are covered.
Debbie
One of our dogs had to have a major surgery this past year. Pumpkin was wonderful to work. They communicated well and always reimbursed me for covered medical expenses in a timely manner. I will always have Pumpkin Insurance for my pets.
L B.
Policy easy to read and timely update
Jeffrey H.
Your waiting period should be announced in advance. I know that many people are not forthright and get insurance after the fact. I signed up for my dog for the long haul and I would have paid the whole year upfront. All i want to do is bring my dog in for its annual check up and add on services i ordered when I started the insurance.
Response from Pumpkin Pet InsuranceJan 17, 2025
Thanks for your feedback, Jeffrey! Keep in mind our waiting period applies to our accident and illness insurance product, but there is no waiting period for the wellness add on options. Please reach out to our customer care team if you need any assistance getting your claim(s) filed and processed!
Deb
I was able to speak to a person and not just an automated message. The representatives seemed happy to answer any questions. Great customer service.