A happy C.
Fair and professional
Efficient customer service and fair treatment.

If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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A happy C.
Efficient customer service and fair treatment.
Barbara M.
Excellent service. My pet bill was $1700 and I received my payment in 10 minutes!!! It was so Awesome!!
Cathy
Quick response to claims and reimbursements. Easy to file claims on website. Very user friendly.
customer
Excellent service! Pumpkin turned the claim around extremely quickly! Super easy process!
melina C.
Easy to submit claim and it was addressed quickly!
Yeldez A.
Very good customer service
Tiffany
Very easy and reliable experience. My cat was 14 when we signed up, and Pumpkin was one of the few pet insurances that took on a pet that old. We ended up needing it 9 months later, and Pumpkin refunded my cat's arthritis medicine and her ultrasounds. When you are new, it does take some time for you to get approved as they need to look through your pet's medical history (mine took about a month). During that time, they will start listing what's a pre-existing condition on your pet profile so you can clearly see what won't be covered (for example, food allergies popped up in about two weeks). However, once you are approved, the refunds happen almost within a few days. Pumpkin really helped my cat as I can rest assured that she is covered whenever she goes to the vet to figure out what might be wrong with her, and whatever happens, money at least won't be too much of an issue. Also, their customer service people are super nice :)
Scarlet's M.
I cannot thank Pumpkin enough for handling BOTH of my claims processes expeditiously. My poor fur baby needed a cystotomy. Unfortunately, she had to be rushed to the ER a few days later, which happened to fall on Labor Day. She had life-threatening side effects due to missed stones from the 1st surgery. She had a ruptured bladder and needed a urinary catheter. I was extremely emotional during this time. Thankfully, I did not have to think twice about what the cost was going to be. Knowing I had Pumpkin insurance gave me financial relief. Not only did they cover the 1st surgery, but Pumpkin also covered the 24hr vet, ER, revision cystotomy, and all the medications. I HIGHLY recommend Pumpkin Insurance to anyone who has fur babies. I am ever so grateful to the Pumpkin team. All our love, Scarlet & Family