Robert
we heard a lot of good things from our…
we heard a lot of good things from our vet about your company and did a little research ourselves and we are happy with our choice

If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Robert
we heard a lot of good things from our vet about your company and did a little research ourselves and we are happy with our choice
Adam
It was quick, efficient, and fair!
Ajay S.
Really fast reimbursement
Barb
Fast and easy claims.
MaryAnn T.
Went to the vet on Tuesday October 28th and submitted the paperwork later that day, I called Wednesday to see what is going on. I was told I would have my money in 15 minutes. I do understand that sometime it may take a little longer the first time but I have heard anything but these survey. I should get paid just as quick and as many time as I received surveys. I have not heard anything, if I need to summit more information or anything. I am very disappointed with this process. Maryann
Response from Pumpkin Pet InsuranceNov 4, 2025
Hi MaryAnn! Our claims team is working hard to complete insurance claims as quickly as possible. Some claims can be processed immediately on review, or may be eligible for processing through PumpkinNow. PumpkinNow is an urgent pay service from Pumpkin Pet Insurance designed to expedite claims and estimates for ‘critical care’ (I.e., high-cost and/or urgent or emergency veterinary treatment). It provides fast-track processing and payment of insurance claims when treatment is likely to exceed $1,000. However, for claims for pets new to Pumpkin or for new issues, the processing time can be a bit longer as we collect medical records and review supporting documents available, like your pet's full medical history. A high volume of claim submissions can also impact processing times. Please do not hesitate to reach out to our customer service team if you have any questions or to check if any additional information may be needed to process your pet’s claim.
CAROL A.
Pumpkin insurance is wonderful! Their customer service is very quick to answer and professional and knowledgeable. They always pay my claims quickly and I haven't had any problems with that. Highly recommend!
Ruth G.
Awesome company! Easy to work with for reimbursements. Claims processed in a timely manner.
Rachael
Not super thrilled about my claim being handled