Pulte HomesReviews of pulte.com

NightMare. Terrible customer service. NO ETA for closing data. SALES PERSON is terrible. DO NOT BUY HOUSE FROM PULTE in NE

We moved into a newly constructed Pulte home in June 2020 with HVAC installed by RGP. The HVAC was not functioning properly - loud noises and very little air. The Pulte rep and RGP were contacted and RGP sent a tech. Over the next 2 years, and despite many service calls by RGP, the home continues to have some rooms getting very little heat/air, while others seemed to be getting none. During the winter, a bedroom on the front of the home is very cold. Again, despite many visits to the home by RGP, the issues were not resolved with RGP reporting to the builder, Pulte that the system was installed and operating up to standards. Due to the ongoing issues, we had an outside HVAC company come to inspect. The tech stated the noises was the system overamping and to be certain what the issue was, scheduled one of their engineers to check it out. The engineer found 1) A piston installed was not the correct size 2) The evaporator coil was not working properly 3) All of the dampers were closed off with the exception of the main bedroom site and t4) That the home was under-ducted. He stated that the system is being overworked to compensate for the under-ducting and that unless corrected, we would not get much use out of the system, that the motor, fan and other components could start to fail. The report from the outside HVAC company was sent to RGP, the HVAC installer and the builder, Pulte. They did after several requests send someone to check and replace the piston and evaporator coil, but refused to address the under-ducting stating it was within standards. Over the next year and ½, calls were placed to RGP due to heating and air problems and RGP sent several employees from techs to Mgrs to Supvrs to check the system and did everything from placing dampers and closing off ALL rooms except the main bedroom, turning up fan speed and who knows what else with no obvious change. Because RGP stated the system and ducting were up to standards, nothing was done to correct any of the issues. Not by RGP and Pulte uses RGP’s statement that the system and ducting are up to standard as the excuse did not intervene. As of the week of June 6th, the home is now just at 2 years old and THE AIR CONDITIONING ISN’T WORKING AT ALL. THE COMPRESSOR FAILED. DURING THE HOTEST WEEK OF 2022, WE ARE IN A 2 YEAR OLD HOME AND WE HAVE NO AIR CONDITIONING. Pulte, the builder states over and over again that RGP has informed them that the system and ducting are working up to standards, but it is not normal for a new home to have heating and AC issues and to have an evaporator coil and now a compressor fail in less than 2 years. We are now at 2 years and the service warranty with the installer RGP has expired. We have been waiting for the compressor to arrive at RGP since 6/6 it is now 6/14 with temps mid to high 90’s as we suffer while waiting for this repair. Think long and hard before having a home built by Pulte because in addition to the HVAC, there are many poorly installed issues such as tile, the paint job looks as if children did it. And definitely if you find that RGP is doing the HVAC RUN. Both will string you along, they will send someone to the home over and over and NOT fix the real issue, but string you along until your warranty runs out, system fails or both.

pulte do not keep their words. They threathen you. I bought a home from pulte in eastfield community in bartlet. Anyone reading this. DO NOT BUY HOMES WITH PULTE. I requested 9ft entrance door in my house. Me as a buyer pointed out 7ft door that they were installing 3 times while house was getting built and all what I was told your door is on back order don't worry. 3 days before closing while celebration walkway I again pointed out mistake. Now a day before closing sales manager senior manager started threatening me either close or start paying 300 per penalty and we will sell your house in 1 week and retain your 40k because I signed contract. My contract and change order do not even mention door height and pulte is not ready to accept their mistake. NO THEY WILL NEVER. Very bitter experience with Pulte. DO NOT BUY HOUSE FROM PULTE. IF U BUY GET READY TO BE THREATENED AND LOOSE YOUR MONEY. Unfortunately I don't have option to give negative rating.

Never followed up with items that still need to be fixed under my warranty - they do not respond nor do they care what happens once they have your money. Still have cabinets that need replacing, mis matched paint, dead spots in lawn, drainage issues, weather stripping on front door - off after less than 6 months and there is more - and I am not the only one in this community with issues - Del Webb McKinney in Trinity Falls.

Agreed! Pulte is horrible. Run!! If you've already done business with them, I am sorry. I wish it weren't so. I have heard from a handful of people complaining about the shoddy workmanship and poor customer service in general. Aside from those testimonials, I put up 10K preliminarily and decided to take a work promotion and to relocate. The process wasn't even started yet, but they kept my money that I was only using to secure the lot I wanted. They should not do this kind of business!! There are so many more reputable companies to do business with. Do yourself a favor, and do not line Pulte's pockets with any of your hard earned money.

Thank God I read these reviews before plunking down 25% of the purchase price. Was ready to finalize our deal but spent about 30 mins with a home owner chatted with. He took me through their home and showed me all the issues they are still dealing with. They let me know how Pulte just ignores their requests to fix the lousy work I saw. These reviews are right be aware the workmanship on Pulte homes and don’t make a big mistake!

Pulte has no record of my home (it was built in 1981), and, although initially the corporate office asked me for further details of the two structural engineering reports that I have had done, once they learned that these reports showed that my house had not been built to the 1981 code, the contact with me was delegated to their Mid-Atlantic office. Pulte indicated that I should go ahead with all repairs necessary, and showed no sensitivity to my limited financial means as a divorced substitute teacher/students with special needs. The whole downstairs is already emptied, but if I have to empty out half of the upstairs, including the kitchen and upstairs bathroom, rent a pod to put in the driveway to hold my possessions, and pay for somewhere else to live for about six weeks (if all goes well), that is likely to be difficult to do anytime soon on a pay-as-you-go basis. Meanwhile, I am losing income from not being able to use the lower level of my home as an income-producing respite center for children with special needs. Plus, I remain concerned that, without safeguards in place, this might be happening to other unsuspecting new homeowners. However, I’m glad I noticed the sagging floor in the kitchen in time to put in structural supports (weight-bearing poles), in time, and I’m glad to be alive and safe. Also, I still love my Pulte home. It’s a duplex, with a great floor plan and in a good location.

We had our home built in 2019 and I just have to say that there are some things that we did not notice after the build. Normally, it takes time to see any defects in the home, and one major problem we are have is the cabinetry above our microwave, the ceiling part isn't even attached which is really shotty work. Unfortunately we didn't notice this until I was reaching for something, and I just happened to glance and notice it was there a week ago. We are also having issues with out water heater, we can barely take one shower before the water gets cold. To add to that our water pressure drops in all sinks when the shower is running. I filed a repair ticket with Pulte and received a call back from Bill, when I explained the issue had a snarky attitude with me with not remorse and told me all my issues were out of warranty. This is highly frustrating as a new homeowner, and now I understand why their warranties are short. When we moved in, we also had a few bushes die which were only covered for 30 days, this is absolutely ridiculous as that's not enough time, especially to inspect the home for any flaws mentioned above. The only reason why we bought a Pulte home was because we love their floor plans, but their customer service and the people who build them are horrible and do really bad work. We've had other issues were there were wrong screws used, outlets painted over, nails in brick, and some parts of the house not even painted. They don't care about customer service, just Google Pulte home reviews and that will tell you all you need to know!