Puerto Rico Car TransportReviews of puertoricocartransport.com

This has been the worst customer service I’ve ever experienced. I called back within 2 minutes after their operator reached out about my vehicle transport, and even though I had already submitted all paperwork, she refused to look up my profile by name. When I asked for a supervisor, I was told there wasn’t one. When I requested a refund, that was also denied. I run 3 businesses and employ over 100 people — I know what good customer service looks like. This company does not provide it. Do not recommend.

Great service by phone. Reminders and shipping status. Car arrived perfect in less then 7 days. Would use again.

Excellent service.

PR Car Transport was a delight to work with. They picked up the car from my home in Maryland, transported it to Florida and shipped it to PR. They kept me informed throughout the journey. Picking the car up at the PR port was straightforward. I am grateful for the ease and flow of the process.

I have submitted all documentation and i'm still pending the car pick-up. It's been nearly 2 weeks since the original scheduled date. They have not reached out to me to let me know any progress. I need to move out of state soon and this lack of service is making me nervous.

Excelente experiencia. Me brindaron apoyo en todas mis dudas.

The car arrived early and in perfect condiciones. They answer every question at any given time vía phone and email. Althought we never recieve a call before the Date change and that could've cause of us not being able to pick it up. However recieve a communication hours before pick up. Other than that very good communication and service.

Reviews All vehicle40 call30 email19 money14 +6 Sort by Most relevant Newest Highest Lowest Deb Confer Local Guide·64 reviews·8 photos I left a good review for this company a few years ago but unfortunately have had the total opposite experience this time. 1st they didn't answer questions and were not helpful in getting answers. … More Cindy Rodriguez 1 review 2 weeks ago New My experience with Puerto Rico Car Transport was excellent!!! The process was exactly how it was estimated my car got picked up from my home, left the port and arrived in Puerto Rico right on schedule with no issues or damages to my car. I have referred them to friends and families and will definitely use them again. nicolas mitchell 11 reviews·4 photos 6 days ago New Absolutely the worst experience! Save your time and money and go directly through CROWLEY. They lie changed dates even after sending confirmation emails saying my truck was on a vessel and headed to Puerto Rico delaying it over ten days and … More Griselle Cruz Sanchez 2 reviews a month ago Honestly, after reading the bad reviews I got very nervous. But let me tell you that I have zero complaints about the company. If you follow all the instructions you shouldn’t have any issues. They picked up my car on the scheduled day and … More Deb Confer Local Guide·64 reviews·8 photos just now New I left a good review for this company a few years ago but unfortunately have had the total opposite experience this time. 1st they didn't answer questions and were not helpful in getting answers. 2nd. They have an arrival date then changed it 4 times. Do they not realize that people have lives and can't be rearranging their schedules everyday. 3rd. The day the were suppose to deliver I was told between 1 and 3 and would receive an hours notice. When they didn't show I questioned and was told 5:30. They didn't inform me of the delay I had to reach out to them! I'm still waiting to see if it shows. I have canceled so many appointments and rearranged my schedule because of their incompetence.