Puerto Rico Car TransportReviews of puertoricocartransport.com

I scheduled my transport months in advance. I filled out the paperwork. They took forever to answer questions and then insisted that I, a single person NOT a business, obtain an EIN. When I tried to explain that I am a private citizen trying to ship my car, they insisted I obtain an EIN from the IRS. I am not a business. My SSN is my identification. It was a complete waste of time and they could have told me they were a shady business months ago!

My experience with Puerto Rico Car Transport was extremely disappointing. I had problems throughout the entire process, from communication and customer support to delays, additional charges, and issues with the vehicle. I repeatedly tried to get answers and assistance, but getting meaningful support was a constant struggle. What was promised to me did not match what actually happened. The shipment was delayed, the vehicle arrived with problems, and I was faced with additional costs that I did not expect. I also requested a refund, but the situation was not resolved satisfactorily. The biggest problem for me was the lack of accountability and communication when things went wrong. Paying for a transportation service is one thing; being left to chase the company for answers when there are serious problems is another. Based on my experience, I would be very cautious about using this company. I strongly recommend getting every promise, charge, delivery expectation, damage responsibility, and refund condition in writing before paying anything. My experience was far from the reliable service I expected.

I have a pickup schedule, they canceled the same day. I been trying to reach someone on the company , with no answer. NO phone call, no email, nothing. And they charge my credit card.

It needs to find better people for their customer service. The agent was unprofessional and didn’t provide the appropriate updates and changed the pickup dates at their convenience. Same excuse after another. The truck broke down. They cancelled the order just because they couldn’t provide a service.

This has been the worst customer service I’ve ever experienced. I called back within 2 minutes after their operator reached out about my vehicle transport, and even though I had already submitted all paperwork, she refused to look up my profile by name. When I asked for a supervisor, I was told there wasn’t one. When I requested a refund, that was also denied. I run 3 businesses and employ over 100 people — I know what good customer service looks like. This company does not provide it. Do not recommend.

Reviews All vehicle40 call30 email19 money14 +6 Sort by Most relevant Newest Highest Lowest Deb Confer Local Guide·64 reviews·8 photos I left a good review for this company a few years ago but unfortunately have had the total opposite experience this time. 1st they didn't answer questions and were not helpful in getting answers. … More Cindy Rodriguez 1 review 2 weeks ago New My experience with Puerto Rico Car Transport was excellent!!! The process was exactly how it was estimated my car got picked up from my home, left the port and arrived in Puerto Rico right on schedule with no issues or damages to my car. I have referred them to friends and families and will definitely use them again. nicolas mitchell 11 reviews·4 photos 6 days ago New Absolutely the worst experience! Save your time and money and go directly through CROWLEY. They lie changed dates even after sending confirmation emails saying my truck was on a vessel and headed to Puerto Rico delaying it over ten days and … More Griselle Cruz Sanchez 2 reviews a month ago Honestly, after reading the bad reviews I got very nervous. But let me tell you that I have zero complaints about the company. If you follow all the instructions you shouldn’t have any issues. They picked up my car on the scheduled day and … More Deb Confer Local Guide·64 reviews·8 photos just now New I left a good review for this company a few years ago but unfortunately have had the total opposite experience this time. 1st they didn't answer questions and were not helpful in getting answers. 2nd. They have an arrival date then changed it 4 times. Do they not realize that people have lives and can't be rearranging their schedules everyday. 3rd. The day the were suppose to deliver I was told between 1 and 3 and would receive an hours notice. When they didn't show I questioned and was told 5:30. They didn't inform me of the delay I had to reach out to them! I'm still waiting to see if it shows. I have canceled so many appointments and rearranged my schedule because of their incompetence.

To start my truck was picked up from Colorado by a company, come to find out this transport company puerto Rico Car transport did not have any knowledge of who picked up my truck. They asked us to purchase additional insurance from them which we did, TOTAL SCAM! When my truck arrived in Puerto Rico the truck has been driven on 4L an additional 31 miles. The inside of the truck was full of mud. There were fuses taken out and left on floor drivers side. The air conditioner button was broken. The truck would not turn on, an alarm kept going off. I was told to take the truck to 2 different mechanics for estimate at my cost. I took my truck in to Toyota where I was told they observed new electrical tape around the front axel both sides. Messed up the steering column and suspension by being driven on 4L. The truck was leaking from the front end. This truck had always been kept garaged and maintained regularly. The total cost for my damages are over $5000 and Puerto Rico transport claimed that I should file a claim with Crowley as they were not responsible for the damages. Crowley claims they only drove it on the ship and off to file the claim with the transport company. This has been going on since March 26,2025. The bogus insurance now turns out to be as they stated "not an insurance but a coverage", if your car gets any outer damages as far as scratches or so you could file a clsin to see if it's covered. Meaning as long as they deliver you vehicle with no scratches they could remove and damage all other mechanical components of your car and are not responsible for it. The staff is rude and have no knowledge of what they are doing. They give you the run around, waste your time and in the end wipe their hands clean of any responsability. Unless you are willing to take a chance at your vehicle being damage and are financially prepare to sue them for damages, DO NOT USE PUERTO RICO CAR TRANSPORT, worst experience with a company ever!

Puerto Rico car transport had my vehicle picked up at my home on Feb 14 2022. I went to pick it up on Mar 10. The fuel was completely gone including the filter. 2003 Dodge Cummins. The batteries were completely dead and although I had a mechanic look at it at the port I ended up getting a tow truck to deliver the vehicle to my house. After months of trying to find a mechanic including the dealership I ended up researching and fixing the problem myself. They had fried my ECM and TIPM. The insurance strung me along to this point and them because I wanted her to respond more than once every 2 weeks she denied my claim. I spent six months without a vehicle because of their negligence. I filed a complaint with the BBB. On Nov 20, 2024 I got a message that they had responded, probably hoping that I would not see it and the BBB would mark it as resolved. They said they would pay the damages but did not respond to my emails so I reopened the case with the BBB on Jan 3 2025. The BBB contacted them and they called me to confirm my address which they already had and could have sent me a check at any time for 200.00. I sent them the receipts for the parts and that is all I was asking for and they refused and said I must vacate the complaint. Not likely. It was damage caused by your company incorrectly jumping my vehicle after you ran it out of fuel. The damage was caused while the vehicle was in your care and you refuse to take responsibility. I asked for the exact cost of my receipts 1799.00. If I had been able to get someone else to fix it it would have been easily over 5000.00. I have been more than reasonable with you.