Public GoodsReviews of publicgoods.com

I love the use of clean ingredients in everything that Public Goods sells. I feel safe using the products and appreciate the product transparency upfront before I even purchase. I think there are areas of improvement as well: Such as the website interface, managing auto shipments, and the use of Plastic. I try to limit my plastic consumption as much as possible and I would love for Public goods to offer a take back program for their plastic packaging of bulk refills and other plastic materials used in shipping certain items. So this way they can be reused and upcycled in house at public goods. I really hate to have to throw them away after I finish refilling, seems like such a waste when they could be sent back, cleaned, and given to a new customer. Please become plastic packaging free! Plastic is awful for the environment.

Public Goods has great products and I appreciate their sustainable efforts.

When I had difficulty continuing with my order, it appeared to be a "membership" problem. When I reached out with my confusion, the Customer Service rep responded to me promptly, and outlined the potential issues. Her help immediately solved my problem, and my order sailed through. If only this happened more often in my consumer life! :)

Quality products, reliable service and good membership model. Today they even proved their great service for me by resolving an issue with an order that was generous, quick and above expectations. Thank you.

My order arrived promptly. Some of the witch hazel bottles were dented, and one was open and completely empty, and the other products in that bag were wet. The other products in other bags were completely fine. Customer service was quick to respond and replace the damaged/defective products.

I had a couple of problems with items. First, the warehouse sent me the wrong item. Then an item I ordered was not up to my standards. Both times, the customer service representatives responded quickly and resolved my problems to my satisfaction. Thank you!

We love public goods! We’ve been using them for over a year for our shower needs and my husband loves the ramen as well! We love that PG offers clean, simple products that actually work and leave us feeling and smelling clean every day(even 4 smelly kiddos). One shampoo refill bag came busted one time and the next morning I had a free replacement on the way. Their customer service is outstanding as well as the products. I don’t know which I love more!

I had an incident happen with my order, but the customer service team was exceptional and fixed it immediately, I was so surprised! Typically many companies take forever to reply and even help, but Public Goods went above and beyond. Kudos.