Public GoodsReviews of publicgoods.com

She was very helpful and quickly solved my problem.

Quick response and resolution to matters discussed!

She was quick to respond and assist.

The ramen is a Christmas gift so I have not tasted it, yet. The delivery was excellent. The company kept me informed via email of its stages during shipping and it was delivered before the promised time. The package and contents were in excellent shape and the delivery person knocked on the door to alert me to the package.

Friendly and efficient

Good customer service and good products.

Great Experience Overall! What I'm not a fan of though is that the email for cancellation was even seemingly required, rather than just an option after logging into your account. Cancellation shouldn't require going through a Customer-Service Representative in this day-and-age IMO.

I cancelled my membership a year ago. A year later, I got a renewal charge on my credit card. I disputed it with my credit card company and reached out to publicgoods.com. They sent me an acknowledgement of their mistake and said they'd fix it. Then I got an email from publicgoods.com saying they couldn't refund me my money because the credit card company had a dispute on the charge. A month ago, my credit card company removed the dispute and I let publicgoods.com know the dispute was removed and now they could refund me. Radio silence from publicgoods.com. I reached out to them again 3 days later and again a week later and a week after that. I'm now about to be charged interest on the $79 charge from publicgoods.com that they still haven't refunded after nearly a month. I've had to literally go above and beyond with my credit card company to prove they're trying to charge me for something in error. I don't recommend doing any business with them.