Public GoodsReviews of publicgoods.com

Not only do I love the products, but customer service is wonderful! I requested a new pump for my dish soap dispenser, and I received a response right away and they sent a new pump!

Dhee was great and solved my issue with professionalism and speed

First she disagreed with my request for a refund to my VISA account. I had to resend my request several times before someone else, Margot, agreed that I was due a refund.

Excellent Customer Service! Quick replies and kind responses. Thankful for an easy resolution!

Outstanding customer service and a truly amazing experience that resulted in a successful transaction.

I first ordered from public goods a couple years ago and was unexpectedly charged a subscription fee so I canceled after discovering that. This isn’t the reason for the 2 stars as I’m sure they have it listed somewhere that you would be charged a subscription if you order something. Although I think it could be more clear as that is a unique business model that I’ve never dealt with. I’ve never had to have a subscription just to buy something from a website but I understand that’s their business model. Anyways, about 2 years after canceling my subscription I was just randomly charged for the subscription again and when I reached out to customer service they tried to convince me to stay and tell me all the benefits of staying and how they could cancel the renewal but keep me a member. But no obviously I just want to cancel and get a refund which I said in my first message. They agreed but it’s inconvenient because now I have to wait 3-10 business days to get that money back which should have never been taken in the first place. If you want to convince me to be a customer again, don’t charge me first and then pitch to me the benefits of staying after.

I had a membership billing issue, and Dhee resolved the problem, which I appreciated. I received notification of an automatic renewal, with no prior notification, so I suggest that Public Goods send out an advance notification of renewal. Finding out that a charge hit my credit card after the fact is just rude.

Great customer service, very helpful