provenlocks.comReviews of provenlocks.com

This company is scamming customers and refuse to take accountability for their terrible products. I bought a lock for a couple hundred dollars to lock a trailer of mine up. Some dude walked up on camera and opened it with literally just a coke can. He took about 6 seconds to open a “unpickable lock” then they tried to tell me if I posted a video of how the guy got in that they would sue me? Don’t use this company ever, find a brand that has a little bit of integrity. I hope the owners never feel safe.

⭐ Initial Review (Original Experience) I purchased a hitch lock from Proven Industries for close to $300, expecting a high-quality product and dependable customer support. Unfortunately, the lock I received did not fit my hitch. When I first reached out, I was told in writing that an exchange for the correct model would be possible since the product was unused. However, I later encountered some confusion and resistance around their return/exchange window, which was frustrating and inconsistent with the earlier communication. At that point, the experience felt disappointing and left me concerned about follow-through. ⭐ Update – Issue Resolved (1/16/2026) Following my initial review, I was contacted by a manager at Proven Industries who took the time to review the situation and correct the earlier handling of my request. They honored the exchange as originally discussed. I returned the incorrect model, paid for shipping, and they promptly sent the correct hitch lock. The updated resolution was professional and appreciated. The lock itself performs exactly as advertised — it is extremely solid, well-built, and clearly designed to deter theft. While the initial customer service interaction could have been handled better, I do want to acknowledge that the company ultimately did the right thing and stood behind the product. Final takeaway: strong product, excellent build quality, and a satisfactory resolution after escalation.

Ruby and Proven customer service was great. I ordered a product where the shipper was at fault which caused delay in delivery. They worked with me to get the delivery forwarded to a new address. Great communication from their team. Thanks again.

I ordered 3 locks. fedex says it was delivered 8/31 and snapped the worst blurry picture of a box that cannot be identified. Cannot even identify anything around that resembles my residence. No video from my camera of delivery. I reach out to to the seller with no success. After a "month" long investigation, no resolution to the missing locks. All this over 150 dollars. Why did the seller not take up the issue with Fedex. Asking me for video proof and telling me to file a claim with fedex. I tried to file a claim but fedex recommends the seller file the claim or my claim will be denied. I got all the pictures and email to support this debacle. Forget the locks. Go to a company that values customer service.

I have own one of these for my RV. When you see the hunk of steel engulfing the coupler you think there is no way to get that off. When I drive through the storage lot, I see many padlocks and other trailer locks that I suspect bolt cutters can get through. While nothing is bullet proof, I feel safer with this one and know it would deter someone to just go after easier pickings. I had the one above for 5 years now and still love it. I had to return a 2nd one Sept 2025 and despite a hiccup initially, I was approved to return. Will update following my return.

Highly Recommend! Excellent quality!

Purchased a hitch pin lock for my 3" hitch, the only model on their website that they listed for 3" hitches. Well, it didn't fit my 3" hitch, the pin was about 1/8" short. I emailed them about the issue and at first I thought they were going to make it right when they said they'd exchange the pin with one of their longer ball mount pins. Sounds good. Then a new customer service rep got involved. They were requiring me to pay for return shipping of the pin for the exchange. The reason, they claimed, is that they had the measurements of the pin on the site. I went back and looked, and after some digging, yeah, they do have the measurements, but it was buried amongst pictures that are initially hidden when viewing the product. I would have had to know to click on a small link above the pictures to reveal the hidden images. Further, they don't even offer a different pin size with the lock I ordered, so I think it's only reasonable to assume that it would fit my standard 3" hitch. The longer pin they were going to exchange it for is from their Ball Mount lock, which in that product description specifically states, "**THIS PRODUCT IS INTENDED FOR THE BALL MOUNT, SEE OUR HL1 SERIES FOR THE HITCH PIN**". After over 30 emails (yes, THIRTY!) back and forth for almost a month with this incompetent rep, I finally had enough and said I'd return the whole lock and take my business elsewhere. Amongst those 30 emails back and forth the rep stated that that management would authorize waiving the 10% restocking fee as a "courtesy". In my return I included a copy of that email with that section highlighted. Recently got my "refund", and wouldn't you know it! They deducted the 10% restocking fee. Avoid this company!

Made a comment about them being ran by children. They flagged and hid it. The comments/reviews speak for them self. Instead of getting in front of everything, they picked fights and hurled around threats. Just not a company to do business with. Would give 0 if possible.