provenlocks.comReviews of provenlocks.com

Terrible company

Locks are junk, but more importantly they company it self is a complete joke. Go ahead try to leave a real review on their IG page and they will block you immediately. Most companies can take feed back, this company just blocks and then sues you in court. Great ppl in charge, rather than new designed locks they spend there time trying to silence customers!!!

Customer service was very rude and unhelpful. Upon seeing weaknesses in the lock they attacked me and an employee stalked me trying to harass me out of my public complaints. This company shouldn't be trusted even if they made the best product on earth. Do not buy from these animals.

Honestly I was severely let down. Believed all the hype and fell into their amazing advertising. Truly believed I was getting some of the best locks out there, plus they were blue! But they are some of the worst locks I've ever used, they might be perfect if you never use them on the trailer during transportation and just keep them as a tongue lock. Any little bit of road grime that gets on them and they are Incredibly difficult and or impossible to unlock. The 2 year old master lock shrouded disc locks worked in every season, winter, summer, fall, Rain, snow, salt whatever. They didn't care. These, rain locks them up. Extremely disappointed I fell into the sales pitch and spent $200 on essentially three boat anchors.

Trash company and trash product. Dont try to sue a customer when they prove how whack you are.

Still another year where a simple aluminium shim can bypass a “high end lock” keep making master lock look good guys thats a accomplishment of its own.

My only recommendation is for this company to close down and not make anyone else have to deal with their shit!! Your company is only as good as your service. I was not happy with customer service for my situation. Here is the review I sent to them. You haven’t heard from me because I’m pretty pissed off. I didn’t respond when I was mad because it wouldn’t have been nice!! When we spoke I sent you videos while we were on the phone. You told me that response is usually within 40 min. I asked you to call me back asap as I needed to get my cargo ramp open as I was on a job and needed items. You understood and told me you would. Not only did you not call but your response was hours later. That’s not acceptable. Then you told me you would ship me another piece but I was responsible for shipping. That’s pretty bad business. I’ve had these locks for less than 6 weeks and it’s already causing problems. For the price of your items I expect more from a company. What I’m going to do is toss these overpriced paperweights into the trash and get something else for this trailer and the other 4 trailers I own and will leave a review based on this experience. I am not a satisfied customer!!

Awful product awful people take your business elsewhere. Does not work and if you complain they will try and sue you instead of making something better