Jon Q.
⭐ 1 Star revised to 4 Star
⭐ Initial Review (Original Experience) I purchased a hitch lock from Proven Industries for close to $300, expecting a high-quality product and dependable customer support. Unfortunately, the lock I received did not fit my hitch. When I first reached out, I was told in writing that an exchange for the correct model would be possible since the product was unused. However, I later encountered some confusion and resistance around their return/exchange window, which was frustrating and inconsistent with the earlier communication. At that point, the experience felt disappointing and left me concerned about follow-through. ⭐ Update – Issue Resolved (1/16/2026) Following my initial review, I was contacted by a manager at Proven Industries who took the time to review the situation and correct the earlier handling of my request. They honored the exchange as originally discussed. I returned the incorrect model, paid for shipping, and they promptly sent the correct hitch lock. The updated resolution was professional and appreciated. The lock itself performs exactly as advertised — it is extremely solid, well-built, and clearly designed to deter theft. While the initial customer service interaction could have been handled better, I do want to acknowledge that the company ultimately did the right thing and stood behind the product. Final takeaway: strong product, excellent build quality, and a satisfactory resolution after escalation.