Bob
Items never received and poor communication
I purchased 5 items on 4/16/26. On the 21st I received notice of shipment of 1 of my items. On the 22nd I received notice of shipment of the second item. On 5/2/26 I emailed their support to determine the status of my remaining 3 items. Their web site said something like "processing' or similar. They followed up with some stupid response about "waiting for a package can feel like waiting for a pizza delivery in the middle of a power outage..". Not even funny. They even proceeded to tell me that if they had a Star Trek transporter, then I would already have my package (what a joke as it hadn't even been shipped). They told me that my order was shipped on the 21st. I believe that this was some sort of automated email. Anyway, I informed them that the aforementioned shipment was 1 of the 5 items shipped and that 3 were still not received. They never responded. So, I informed them that I would be having my bank dispute the charges in the next 24 hours. In the evening I received a message (automated I am sure) giving me a USPS tracking number. According to USPS, USPS has not received the package. This means that they just provided a number with no actual shipment. Absolutely no personal communication at all. I will most likely refuse the shipment and dispute the charges. I will never order from them again.


