Tim P.
The worst possible customer service…
The worst possible customer service experience you can imagine. We ordered four Donald Trump tumblers with the bullet in each of them and a bumble head. We ordered these gifts and had them shipped directly to one of the companies we do business with. But our purchases never made it. Instead they sent mysterious things that we never ordered like socks. The shipment never arrived the purchase about $135 in total we’ve tried to call but they don’t take messages there’s not an ability to leave a message and when you send a complaint via email, it is responded to by an automated system. Will probably never see the $135 again or the product. I think this company is based out of China. I’m glad we only made the one purchase through them. We normally purchase gifts in December for corporate clients. We’ll just continue to order from Harriet and David and never referred these people again. I’m actually friends with President Trump and I’m going to contact him about what we’ve experienced here. Ask if he’d consider asking merchandise with his likeness be pulled from their shelves. 01/09/2024 I see the response but it took over a week and me calling for hours and finally tracked down the supplier. Made a call to the supplier and they told me how to resolve all of this. Thanks to BenShot and their customer service this issue is being handled.
Response from ProudpatriotsJan 10, 2025
Hello Tim, We looked into this complaint and we totally understand the frustration of waiting for gifts to be delivered. We did go through all correspondences between you and our agent and want to clarify, in your emails you stated you did receive the bobblehead from us and there was no mention of mysterious socks, we do not sell socks so we believe you may have confused that with a different company. We also see you have everything resolved and the rest of your order is being rushed for you. Our agent made sure to get Benshot all of the information for your order because they couldn't locate it. I'm sorry that you missed the disclosure that the Christmas cutoff date was Dec. 9th which is why your order was not shipped yet. We are by no means a company based in China, we are a small American company located in Orlando, FL. We understand this was your first time ordering with us so you are valid for worrying but we hope this can be chalked up to a misunderstanding and we'd love the opportunity for a second chance to prove you can trust us. Hope you have a wonderful day :)