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Protein Factory (proteinfactory.com) has 414 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Vance P.
My only issue with this order was a bit of confusion in the item descriptions. I ordered a new hydrolyzed protein, but the descriptions for several existing hydrolyzed protein products had not been updated to compare with the new protein. So, there was a bit of back and forth to make sure I was getting the right one. Other than that, easy purchase process, and shipping was fairly quick.
Valentino
Great service. Thank you so much
Mark G.
Item description of what I purchased was not clear. Attempted contact several times with no response back.
Response from Protein FactorySep 24, 2021
Hello. Thanks for the order. We are available M-F 8 to 4 pm EST. Text 7329019600 or email [email protected]. If you text AFTER hours sometimes it will be missed, but we try not to.
Esga
The last two or three orders from this company have been extremely slow. The product was fine, but I find it unacceptable to ship 4 or 5 business days after an order is placed. When I order on a Sunday it doesn't ship until Friday or the following Monday. Then figure another 3-5 days for the US postal service to deliver it. I'm buying elsewhere now. Edit: I see the reply mentions it shipped for free, that's not the point. The postal service shipped it fast enough, and I'd pay more for UPS or Fedex, the problem is you seem to ship once per week. I've been working ecommerce for 20 years, most companies ship in-stock products within one business day. If it pains you to ship more often, hire a fulfillment company to do it for you.
Response from Protein FactorySep 24, 2021
We shipped your order for free. We could add shipping costs to orders which would add $10 to $15.00 for your order for 2-3 day service. Replying to your editted comments. We have now updated our shipping to offer faster shipping at a cost. But in all truthfulness, if you are buying my products based on fast shipping times, we offer our products on Amazon.com for a higher cost.
Christopher B.
Always helpful advice ,current breakthroughs.and no hassle supplements
John C.
Great fast service!
Mapster
I have purchased protein powders from the Protein Factory for 20 years. The products are of high quality and purity and not adulterated with artificial sweeteners as so many commercial protein powders are.
Joseph P.
The product was great. I experience good lean muscle and strength.
