Protein FactoryReviews of proteinfactory.com

Absolutely horrific rude customer service, swearing at me, calling me stupid and denying I made payments. Would avoid at all costs, how unprofessional...

Website says "Reputable brands like Protein Factory provide a COA for every product", yet I asked 2 times via text message to provide the COA for the CFM protein and 1 time via email again for the COA of the CFM and after 10 days no response at all whatsoever. I started buying protein from this company years ago, and Alex seemed to be helpful back then and trusted his protein powders. According to many other reviews, the company has been going downhill for the past couple of years , I wouldn't be surprised protein powder quality is also no longer the same

2025 DISASTER- I have been doing business with Alex for many years because of his knowledge and quality products. In the past 2 years I feel he is letting his company slip cause of the poor quality of shipping and incompetent employees that complete packages for shipment. In the past year or so, items received are without a packing slip of content. If it was my company, there would be a packing slip with the packers initials on invoice. By doing so, you know which moo moo to go to that keeps messing up orders!!. I believe that ever since orders come out of California vs NJ have been the worst for his business. ORDER #264830 3/21/25 Ordered 2 Tectanic Reds. Received 1. Texted Alex and he took care of it. Thank you. ORDER #268010 7/29/25 Orderded Citrulline. Never received it till this day of 2-3-25. I got pissed and sent Alex a nasty text- nothing. Order #289120 12/21/25 Never received my Creapure. Sent Alex a calmer text. No response. I have read many reviews on this and seems that i am not alone.

Ok so i order from them for a long time! The products are good but it seems to me that my purchase is always put on the back of the list. I ordered this last time a cpc stack. Key word :stack", so i get after waiting 9 days to process my order a shipping notification informs me that its shipping! I sent Mr. Rogers a text to remind them to process my order everyday before it shipped. The day it ships, I get a sorry we are out of stock on one of the three items that consist " rilrose" . My understanding of a stack is to take them together to create more nutrients for recovery. This is used post workout. With out one product its irrelevant. Never asked what I would like to do wait, order something else. He chose wait. I've been waiting since the 14th for the rilrose, his excuse for my order being processed delayed was that they launched a new product and it hit! Good for him but that should never affect my order. Hasn't returned my text, email, so im letting everyone know how he has conducted business with me! I've had orders in the past that got lost, he replaced had no choice! I believe its either the fact im by the border, or my must no like mixed ethnic people. Or simply he may be a nutritional guru, but not a very good business, customer service, or even a person who is trying to help people achieve the fitness goals. He is in this for the money. Not a care for anyone else goals,

It's good . Delivery is very late

Credit card was charged on the day order was placed. Order was not shipped and all attempts to contact were never answered.Called CC company and started a dispute. Will not order again from them.What happened? They were a good company.

Credit card was charged on the day order was placed. Order was not shipped and all communication to follow up went unanswered. Had to chargeback via payment processor for a refund.

Was told my order was delayed... I was fine with that. Got a USPS tracking within 3 days, then it sat in California...Well its still in Cali a month later. Charged my CC, took payment and no goods? Now its going on 2 months.... Ive sent several Emails and Texts and no return updates. If only there would be updates. Id be fine and understand. I feel like this is a scam. Ive had to go through other vendors and spend more $$$ because I ran out of everything.