Tracy G.
I placed an order and received nothing
I placed an order and received an automated response stating the order was received. Five days later and still no receipt or shipping confirmation so I texted (because that's all you can do to communicate) asking about my tracking number. They sent a picture of a USPS tracking label with a return address of an apartment! Two days later I checked the tracking number, and it is no good. At this point I have lost any and all faith in this seemingly one-person show working out of an apartment. There is no telling what is in the product. They claim to have a truly 100% hydrolyzed protein. At this point I believe it's a scam or an extremely poor business model. I demanded a refund. Still waiting for that too.
Response from Protein FactoryJan 29, 2023
Hello, thanks for the order. Sorry you received the wrong tracking, mistakes happen. You should have gotten an different tracking via email. I'll email you the tracking. UPDATE: Feb 3rd. The customer received his package on time as the tracking clearly showed.

