Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Claim this listingHome Improvements
Excellent
Home Improvements · Fayetteville, Tennessee
Excellent
Home Improvements · West Palm Beach, Florida
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Home Improvements · Bradenton, Florida
Excellent
Showing 65 reviews with 4 stars · Clear filters
Mel
A day or two after installation a siren went off to tell us that the system failed. The system want even armed at the time. The guy who sold us the system worked really hard to get it fixed when we were available so we would have to take off work. No problems since.
Jack L.
So far the service has been great. The system is very easy to use and to install yourself. Hopefully the system is effective should I ever need it.
Mishon
Great customer service. Fast appointment and install. My only issue has been when I accidentally set off my alarm and left (not knowing I set it off). I have 2 numbers saved in my phone for protection 1 and the number they called from as well as the number left on voicemail to call back were 2 different numbers not in my phone. I didn't answer because I didn't recognize the caller and it made calling back (while driving to work) a little complicated. But they were on top of the issue and I didn't have police sent for the false alarm. Thank you!
Adrian R.
Pros: - reasonably priced installation - modern equipment with remote access - competitive monitoring rates - great customer service Cons: - overpriced equipment - low resolution cameras on the motion sensors - they sell thermostats but can't install it Do your homework.
Stephen B.
Very professional and technically competent Protection 1 technician who converted are original Security System into a State of the Art WiFi Home Security network. The Wireless sensors compliment our new windows and make any point of entry obvious.
Latasha
LOVE IT I HAVE NO COMPLAINTS!
William D.
So far so good, very easy communication.
Steven W.
Everything went well but the sensor that was put in the door split the wood and nothing was said, also the sensor is not flush - it is tipped