Protection 1Reviews of protection1.com

As a USAA customer, I chose Protection1 over ADT for several reasons and have been a Protection1 customer for only 2 months. So far, however, Protection1 has not exceeded my expectations. First "The Good" - courteous, prompt monitoring service both via our alarm panel 2-way communicator and via phone; when things go wrong people truly strive to make it right. That's about it. Now "The Bad" - installation was a nightmare. The technician was rude, impatient, and did not fully screw all of our motion sensors to the wall and did not "aim" them properly. He left without explaining the system (only that we should "refer to the user manual for answers to any questions") and without properly linking all sensors to the panel. We did have to call for follow-up service to have all of this corrected and it was within a few days. The representative did gave us 2 months free monitoring for "our trouble" which was nice. But, it should have never happened in the first place. Next, my first bill was completely wrong and Protection1 overcharged me. Because I am a USAA customer, I get a discount, but my monthly monitoring did not reflect that discount. I called to try to resolve it and was told the representative would leave a message for someone in "billing" to call me back.....I'm still waiting for that call from a week ago. Bottom line, an alarm company is safeguarding the security of your personal belongings and your loved ones and that is a fairly complex task. How can I trust this company to do that effectively when they can't even get "the basics" right? Because our relationship is still new and they have really tried to make things right (for the most part), I'm willing to try to stick it out and give them a chance.......but I have doubts.

My experience has been great, BUT I have had one sensor that didn't work and a false alarm. The Customer Service Rep was great coordinating a repair man to come out and reset the system. We still do not know why we had a false alarm. So I give a 5 to customer service and a 2 to the system.

they answer fast...however you end up on hold up to an hour at times!!! on weekends seems to be a lack of intelligence working...so you get passed from one person to the next....but their system is great...prices are great!! and at least you get a american to talk to that you can understand..just be ready for a lot of hold time...equipment is good had one failure so far...so giving it all a rating of 3...

I have been a customer for a very long time and even purchased a second alarm system. Overall my experience with the company has been very good. Most recently however I have found it difficult to get issues resolved. I was told I would get a credit for purchasing the second system. Still waiting after two conversations with customer service! I had a question regarding my statement--my monthly billing increased. Contacted customer service who indicated they could not determine whey there was an increase. Supervisor indicated it was corrected--received statement and increase was still there. Exhausted!!

Our son-in-law has a Protection 1 system and is very pleased with it. We remodeled our home and decided to add a security system and decided to go with Protection 1. The day of installation, the technician arrived about 1:30 PM. We had been told he would arrive between 8:00 AM and noon. Once he arrived, I spent a lot of time on the phone with Protection 1 personnel trying to get the system that we thought we were going to have installed. We finally got through that experience and agreed on what we get and what it would cost. We then received our first bill. It almost $100.00 more than what we had agreed upon. I then spent almost an hour on the phone with the billing department getting this corrected. We are now waiting on our first monthly statement to make sure it is correct.

Good Alarm System. Never received my $50 credit for me and the person referring me to Protection 1.

When I'm on the website looking at my account it gives me history of opening and closing of doors, hallway motion., but I don't get hallway motion photos. I've only gotten 2 since I set up account online. Both on Oct 12th and nothing since.

The sales agent was great when i first made contact to set up the service. Unfortunatley i had to buy my system because I didn't qualify due to my credit, which was okay except for the fact installing it myself was the worst nightmare i had ever experienced. It seems simple and they say it's simple but it was everything but simple. Some of the alarms wasn't picking up and the doors just would not pick up. I spent 2 1/2 hours on the phone and because I paid over $300 & not approved by my credit no service technician could come out to my house to install, which I felt was a disservice to me because I still paid for the unit & I pay the monthly fee. Once we got the system working on all the doors & windows it's been working fine. Another down side is the system doesn't take regular pictures by the motion system on a certain number a month which was not explained to me at the time of purchase. My overall experience is fair. The technician that helped me install the system was GREAT also. So I give you all 4 stars in customer service technicians service