Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Home Improvements · Fayetteville, Tennessee
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Showing 65 reviews with 4 stars · Clear filters
Dia L.
I am extremely pleased with the professionalism of Protection 1, the technicians and its staff. The system is pretty simple and easy to use. I especially like the fact that we can monitor and control the system via app. on our phones. We've only been with Protection 1 for a few weeks and so far, so good! Thank you!
Nicole J.
your tecnicians were friendly, prompt and knowledgeable. don't have any complaints. they take the time to set up the system explained everything and make sure I understand. thank you Nicole Johnson
Viesturs A.
We were a 'cold call' by the sales representative. My husband is a disabled veteran and I am disabled after a stroke. We had an attempted break in a few weeks earlier. We were told the installation and devices were free with a four year contract which was transferable if we should move at no additional cost. We were not told that the installation crew would arrive before we were finished talking to the salesman. Talk about fast response. We were informed that there was a 90 day window for changes to the system at no charge and after that a fee for a site visit would apply. The installation was handled professionally, and the young men were very professional and personable. Things occurred very quickly from door knock to installation. After using the system for a and and a day we thought it would be better to have more than one camera in place and a second panel on the second floor near the bedrooms might have increased my wife's safety when she is alone and I am away. We called the salesman and were disappointed in his response that anything else would involved significant funds outlay on our part. We may not have understood all the details correctly due to the quick pace of the salesman arriving and the installation crew shortly thereafter. The panic button is not very well designed and might go off accidentally when carried in a pock or pinned on clothing. Overall the system performs very well.
Darlene J.
The panel is amazing and easy to use. I like having the ability to arm and disarm the system from my phone. I find them a little slow in repair/equipment adjustment and I'm still waiting for yard sign and decals two weeks after install.
Sbloom
We are glad to have switched out from our old security system company.
Bobby S.
So far we have not needed any real service, however, the safety you feel having the service available is comforting.
Sandrah O.
The system works great just as the rep said.
Richard E.
My wife and I are happy with the service and the equipment purchased.