Protection 1Reviews of protection1.com

Bill related problems and customer service supervisor failed to follow up on issues. Made me think I should've went with a different company considering I just started my service with Protection 1, now not so much. The monitoring is great! I haven't had my system go off but it updates you on a lot of things. They send too many emails in the beginning but it can be dialed down. The technician that installed equipment was very friendly and knowledgeable. Equipment seems to be decent quality. Overall it's okay, it gives us a sense of protection when no one is home.

Not sure what happened with my case. I called the week before to schedule an appointment for a consultation about services. I was a new customer wanting service....on my scheduled appointment the salesperson did not show up. I had to call the number and ask where he was. After asking where he was 10 minutes later he called. An hour later he showed up at my house. When he did arrive it often seemed like he was avoiding questions. I was asking about video products and he did not answer. There was no explanation of the billing process either. I was shocked to get my $200+ bill in the mail after being told it was only $50 a month. Apparently its billed quarterly for the services. Installation went ok. The system works as appropriate. Monitoring station does follow up on alarms which is appreciated.

Each time the door is opened I get a warning thanks to the alarm monitor on the doors.

My experience from signing up the contract to activation of my system took close to two months whatever the reasons with ASG & Protection one. I was told the issues were with synchronizing and unable to synergize with the two systems. Incorrect Billing issues too!

P1 goes above and beyond to take excellent care of their customers. Their equipment is a bit, well "Fisher Price and Mattel had a baby." It is clunky, isn't what I expected for the price and has some functional quirks that would have been a deal breaker if I knew about them in advance. Our window and door sensors are large to begin with. Like they were in the 1980's. I had hoped that better tech had come along. They are so huge, they interfere with the windows ability to open and close. Also they come with this ridiculous velcro that makes them stick out an extra quarter inch. Our sensors are forever getting knocked off the doors and then have to be remounted. I give them 5 stars for service and 1 star for equipment = avg 3 stars. I'm not getting rid of them, but I dang sure ain't coming back.

We started the process of upgrading my system at least three weeks ago. It has been done partially. However, we are still waiting for the process to complete. I am still waiting to hear from the salesperson.

The sales rep was great, persistent but respectful. I love the system but I am not happy that they have basically harassed this review out of us. they have called my husband at least twice, if not three times a day asking him to submit a review. I will be letting USAA know about this since they recommended Protection 1.

There seemed to be a lack of communication between the sales person I spoke to on the phone and the installer. The sales person and I discussed the specific, additional equipment I wanted installed at the house, and agreed upon a price. He also assured me the installer would arrive with plenty of additional equipment that I could decide to buy at the time of install. Finally, he informed me the installer would be an employee of Protection 1, and that I would get an e-mail with the installer's picture before hand. I got plenty of confirmatory e-mails, but none with a picture. Also, the installer's shirt and van reflected the name of a different company (a contractor, I presume), so I had to verity association with Protection 1. The installer was not aware of the package of equipment I had discussed with the sales person, didn't have the equipment on-hand, had to place a call to confirm, and we had to schedule another install appointment at a later date to complete the job. Better communication between the sales office and those that install the equipment would have been appreciated!