Protection 1Reviews of protection1.com

When I signed up the rep didn't inform me that I would be charged for 3 months. I had to receive the bill and find out after the fact.

When I first met with my Rep he told me that he was going to get everything set up and that first meeting was fine but since then the installer showed up at my house unannounced and without an appointment. Nobody from customer service ever called me. Since then I have not received anything in the mail about a bill or my certificate to send my insurance company. It is pretty upsetting that this is how we began our business together

Great people to deal with however equipment sucks cameras are terrible quality stick out like a soar thumb thermostat works half the time as well as front door lock and techs are terrible to deal with if protection 1 had better equipment and better techs would be #1 easy

After having Protection1 for just about a month... 1- I have been unable to arm or disarm the system several times with the cellphone app of Alarm.com and have used the keyfob (originally obtained to avoid the extra monthly fee to have cellphone controls) and main panel as backup. The salesman had said cellphone control was an extra monthly charge. But this is not true according to installer and phone customer service. 2- The bill amount shown on the Protection1 website was more than the monthly charge I agreed to when I signed the contract. So far, at the main Protection1 phone number, I have gotten three different explanations for this. I have been unable to access any detailed billing online. Because I agreed to autopay I do not receive paper bills. This does not make sense. 3- The contract I signed says I will conduct monthly tests of the system. The user manual says they should be weekly. I have been told on the phone that I do not have to conduct tests of the system, that they are done by Protection1 and Alarm.com. How you received A+ from BBB is beyond me. Maybe the Protectio1/ASG merger was not such a good idea.

Where should I start? With the installation maybe. To begin we have two small dogs under 20 #. I asked the installer if the motion sensor, when activated, would bypass them. He said yes it would. Lo and behold the first time we used the system we receive a phone call from protection 1 advising the livingroom motion sensor had been activated. Guess what the dogs broke the beam. Was told the sensor coould not be set to bypass the sensor without pressing STAY instead of AWAY. This action negates the effects of the sensor since it will not activate in STAY. Also the alarm activation was sent to our e mail rather than text messages. We do not have e mail when we are out. WE DID FIGURE OUT HOW TO CHANGE THIS

Incorrect billing, didn't receive invoice, auto pay did not work.

The sales guy that we went through was HORRIBLE! He never called us back. We had to keep calling him and the main line just to get a hold of him. He didnt explain things very well about the service and prices of things. However, the guy that did the installation was AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I had this system installed on 12-9-2015 and I have had to call for technical assistance at least 10 times. I purchased this system because I was having this same issue with another alarm system. I just made one month with this system and already I have had issues with two areas. I have had to by pass or call in to get a service reset at least 5 times so finally I am just continuing to by pass an area just to get the system to arm. This is not good service at all