Protection 1Reviews of protection1.com

After 24 years of service,we sold our home and were told our account would be suspended, on hold,for up to 9 months... while we searched for a condo.Instead we were charged for 6 more months after we had sold the house!! When we told them we had no house to be charged service for,and wanted a refund for improper charges ,we were told that we not only still had to pay for the service in the new owners house,but we owed $700 more to cancel that service.Dwayne,the so called customer service representative, was not only unacomidating, but EXTREMELY RUDE.We very unfairly and reluctantly had to pay almost $1,000.00 to cancel that service! Don't get SUCKED into Protection One's system of locking customers in for multiple years of service whether you have a place to protect or not!! Very unhappy!

We recently bought a house in NOLA. The previous owners used Protect 1 so I attempted to use them as well. I contacted one of their customer service agents, who noted that the previous owners names were on their records. After keeping me on hold, he came back and noted that the person who the seller dealt with messed up and scheduled to hook up their new home didn't removed the old home. OK. So several weeks later I call back to schedule installation and they refuse! Seems that the first agent I talked with never corrected the problem. Agent number 2 I dealt with refused to deal with me and was rude. I only gave them one star because this doesn't allow zero stars. Terrible customer service, stay away.

I been with this company for over 15 years, never late on my bill, I have a decent residential alarm. I recently was upgrading my alarm system, call ahead, made appointment properly, and waited patiently. They told me a 1-5 hour window, kinda of poor but I would deal with it. Well the technician call me on the 5 hour on my day off that I was patiently waiting for and says he is an hour away. Now I live in Chicago which is a major city so services should be in town. I was burned and robbed of my day off. The so called tech guy was not professional over the phone, like I was waisting his time for him to come and install my upgrade. I would think twice about signing up with these guy and consider other options. Unfortunately I am stuck with them for two more years!

My Mother and I lived together. I paid the monitoring fee EVERY month by direct debit to MY account. Mother passed away so I called Protection One to have it in my name. That was the ONLY change, the name. No code change, not system change, nothing except the name. I did not want to sign a contract as we are most likely selling and moving South. Protection One wants to CHARGE me $49.00 for the change. Rip Off.

We've been with Protection One since August 2016 and we have had nothing but problems with the company. The components have been failing at every point on the way. Getting a service person out always takes a while, they show up early or late for their four hour windows, and come completely uninformed of the issues and without the proper hardware to address the issues, resulting in another round of visits. Calls to the service center always require a long wait. The agents are friendly but not well trained. We have yet to get them to help us with setting up a permit with the city, which is required here. We were charged a large fine by the city due to a false alarm due to Protection One's faulty equipment and not having a city permit. Protection One has taken no responsibility for this and will not even help us submit the permit as the city requires. Just a horrible, time-wasting experience all around. I wish we had never signed up with this company.

This is the first bad review I have given. The reason being is that I was told I would be getting exactly what was in the house I moved into which had a contract with protection one, & I didn't. There were three control pads and when the installer showed up he only had one, so I have one instead of the three I was promised. I was also told I would be wireless and I am not. The installer used pre-existing wired alarms and some wireless. So I should be dissatisfied and disappointed. I tried calling once but got no where. Now that the craziness of the holiday season is over, I will call again and complain. I feel taken advantage'd of and lied to .

Did not receive what I was told by salesman, I have no intention of keeping protection one after contract is up and will cancel at first opportunity beforehand that is available. I had no problem with price as it was competitive but if you tell me one thing and don't keep your word don't expect a good review or loyal customer

The worst customer service ever!!! I have had my system for over a month. The system does not work still. I have had to call in to customer service weekly and see real promises made with none kept. Run far far far away from the company. Go try ADT I wish I would have went back to them. You will regret using protection one from day one!!!!