Protection 1Reviews of protection1.com

Scammers, dishonest and horrible customer service! I fulfilled my requirement as a customer (after months of horrible service and false alarms with their equipment), returned my equipment to them which delivered to their facility on Aug 2. I thought I was finally done but no. They sent me a bill for $718 two months later claiming my equipment had not delivered and they can't find it!! SCAMMERS! I opened a case with BBB but they are not responding! Horrible, run from this company!!

THIS IS ONE OF THE bad SERVICE I EVER HAD

I was a customer for 10 over years. The system stopped working and I took a few months to call them. Did not ask for a refund. Told them to cancel account. I was having my windows and doors replaced by storm windows. They said "Don't cancel we will just suspend account until you are ready." They suspended for a few months and then stared billing again. I called several times to cancel (again). On my fourth call they said I had to send them something stating I wanted to cancel. I did and I think they stopped billing but now say I owe them $200. Daily calls texts to harass. Customer service useless. Hours of my time spent trying to clear up. Apparently the irony of being shaken down by a company called protection one is lost on them. Many companies out there. Steer clear of these con artists.

They told me I could get a better rate but they did not tell me i was locked into another two year contract. If I could cancel your service I would because i hardly ever if never even use the alarm service anymore. They never told me i could not get out of the new service. This company is a total rip-off. sorry i ever signed up with them.

The absolute worst company I have ever dealt with. If you ever need to cancel your service, they make it as difficult as they can. When you call, they put you on hold forever to try to get you to hang up. I would not recommend ever doing business with them.

We were previously with ASG but Protection1 took over and things went downhill FAST. The Customer Service is AWFUL & they do NOT care about the customer at all. The reps were rude, short and REFUSED to work with a long term customer of over 5 years and as the rep said - we only acquired your contract making me feel like I was less of a customer because I was not originally their client. WOW. I cannot believe they would rather fight and argue over a small amount of $ and create a NEGATIVE Experience (refusing to negotiate) than just working to create a win/win. It is funny how they spend thousands of dollars in advertisement to wow a new customer but refuse negotiate and work with their current customers that have been paying them for years. Really sad. I have worked in sales my entire live and have never seen anything like this before. BEWARE - DO NOT recommend going with this company.

I chose to cancel my service and it was a 3 phone call ordeal. Once you are in they make it very difficult to cancel. I called 2 years into my contract to see what I could do to cancel and I had another year left. I told them when my contract was done I wanted to be done with the service. They said I would have to call back closer to when my contract was over. I called in February and they assured me it was canceled. Then money was taken out of my account in May I called again and I am getting billed for another month because I needed to give 30 days notice and had no record of me canceling in February.

I have never written a negative review on any company, because I'm not one to pick apart every tiny thing that goes wrong... BUT Protection 1's alarms go off EVERYSINGLE MORNING!!!! We call them and the send a tech out to help.. Next morning ALARM goes off and they send a tech, this is the same cycle everyday.... And when the alarms go off, it doesn't even notify anyone 🤷🏼‍♀️. If i didn't call it would STILL be going off!! We have they're cams and you can't make out the person in the picture it takes.. The door bell cam, works after the people drive away🤷🏼‍♀️. We called about the cams, protection 1 say " well you need better internet service" so against my better judgement I purchased the best net service there is AND GUESS WHAT, everything is the same!!!! Protection 1 Says were sorry ur under contract and there is nothing we can do unless u want to mess up ur credit by canceling..