Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Claim this listingHome Improvements
Excellent
Home Improvements · Fayetteville, Tennessee
Excellent
Home Improvements · West Palm Beach, Florida
Excellent
Home Improvements · Bradenton, Florida
Excellent
Showing 299 reviews with 5 stars · Clear filters
Morgan R.
Protection 1 is very reliable thus far in my first experience with a home alarm system. The self install system is easy and customer service representatives are so helpful if any problems do occur. Authorities are called properly and in a very timely manner. I have had an excellent experience in every area with Protection 1.
John H.
Very impressed with your organization. I have dealt with customer care, technicians and must report they are very professional and excellent at problem solving.
Deacon W.
We had a great service so far and no complications. Everybody seem to be very friendly and deliver great customer service. System is very user friendly to install and use it daily. I can do everything from my phone which is great and I can see inside the house at any time. We are very pleased so far with everything.
Sean G.
All personal where friendly and professional, I highly recommend it to anyone interested in home security.
Daniel L.
My service technician was fast and informing. Every time he did something he let me know what he was doing. He explained the app on my phone plus walked me through my system and he even called back a few days later just to make sure my family and the system was doing ok.
Luis T.
THE REP AND INSTALLER WERE ALL GREAT TO DEAL WITH. HAVEN'T HAD ISSUES AND THEY WERE TRANSPARENT AND GREAT AT EXPLAINING ALL COSTS AND FUNCTIONALITY OF EQUIPMENT.
Cynthia M.
From Rep on phone setting up service to Installer service was great and quick. Thank you
Paula Williams & Kathy K.
I have had many security systems in years past. The wireless technology and consumer ease makes the installation simple. The customer service from start to finish was exceptional, It felt like I was important and my questions were always answered, professionally and concisely. The system arrived in perfect condition, packed by Jordan! Thank everyone at Protection 1. I will recommend you to anyone who will listen