Trina H.
Great service!
I have only had Protection one for 2 months now but it has been a great experience. I can check on my home now whenever and feel confident that it is protected!
Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Claim this listingHome Improvements
Excellent

Home Improvements · Fayetteville, Tennessee
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Home Improvements · West Palm Beach, Florida
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Home Improvements · Bradenton, Florida
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Showing 299 reviews with 5 stars · Clear filters
Trina H.
I have only had Protection one for 2 months now but it has been a great experience. I can check on my home now whenever and feel confident that it is protected!
Karin W.
Very impressed with everyone I have had contact with so far. We had the system installed less then 2 months ago and had a problem with our motion detector and representative suggested that the motion detector be placed in a better area and we install a glass break in order to eliminate false alarms. He said they would install glass break for free b/c of the inconveniences we had had with the false alarms caused with the motion detector. Very impressed with customer service.
VF
Very pleased. Initial setup was a breeze. The system and components arrived preconfigured. Followed the simple instructions and was up within an hour. One set back was the bad AA batteries that came with the package. Few days later, the motion sensor became faulty, but I was impressed with how quickly Protection1 shipped the replacement. Since then all has being great. I like the online features and the daily email alerts. I feel secure and plan to be a life-long customer:-)
Craig A.
the sum. is so ease to use
Deana H.
Protection 1 has been easy to work with and has great customer service.
Michael V.
USAA is a military oriented saving institution that endorses products for their customers after a careful evaluation. I decided to go with Protection 1 since USAA endorsed them and Protection 1 has the state of the art technology at a very reasonable price. Protection 1 also has redundant sites so if one site goes down another site can still monitor my house unlike many of the smaller companies. The technicians who work for Protection 1 are in house employees which is an important factor for me since there is a check and balance within the company and the company has means to make quick decisions without the input from a third party.
Thomas S.
Great experience.
Salvador M.
Everyone we have met or talked in P1 have been so nice and professional! We have had excellent service from Protection 1: technicians, salesman, phone operators,... We are extremely pleased with their service and patience.