Protection 1Reviews of protection1.com

I've had camera issues that have yet to be addressed by customer service. I don't think I will be using this service again.

I called upset because before we bought a new house I called and wanted info on how it all works to transfer service. I asked if it would cost much to transfer services. I was told that if the new house had the same amount of windows it would not cost me anything. finally I moved and they came to set us up. Once the guy was here, he completed the job without adding sensors to the windows. He told me that my package does not include that. I was never told that new package was different then the one I had at my previous home. he said that if I wanted sensor on the windows I would have to pay. I told him to go ahead as I just could not see why I would have to set the alarm in the "away" mode every night. What if anyone in my family has to get up in the middle of the night.....it would set off the alarm. DOES NOT MAKE SENSE. So I called upset. Customer service said that it was not them that could assist me with my issue and I would have to talk to the area that is all about new sales. so I was transferred. Then I was told that they would have to listen to the sales phone call to verify what I was told and call me back. No one ever did. I called again. Spoke with a supvervisor that said the same thing. He said not his area and he would have someone call me. I explained to him that he was telling me the same thing the last representative told me and I would bet I wouldn't be called. WELL...as I suspected, no one ever called me back. Why would anyone want to hear a complaint when I am already under contract for 3 years. I did get a follow up call from the supervisor who could not help me and said someone else would call me, however, I was never able to answer his calls as he called when I was at work. He called again and left a message. I tried to call him back and was not able to speak with him. I did tell the young lady that he needed to call after 5pm central time to reach me at home. He never did. Every time he attempted I was at work. I gave up. this experience. I paid hundreds of dollars that I didn't know I would have to. They tricked me.

Cannot get a call back from the rep - Nick Nolte.

This is the worst possible service and support imaginable. Why do you keep calling me and asking for money when you cancelled the contract (after providing literally no service or support) and refunded my initial deposit? Keep up with the threats and I'll hire an attorney and sue you. That's not a threat.