Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Claim this listingHome Improvements
Excellent
Home Improvements · Fayetteville, Tennessee
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Home Improvements · West Palm Beach, Florida
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Home Improvements · Bradenton, Florida
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Showing 299 reviews with 5 stars · Clear filters
Brian D.
Rarely am I moved to create a positive review, mostly because I am rarely satisfied by the actual delivery that usually varies from offerings of most companies. But Protect 1 is the exception. Every single thing promised on first contact was delivered. The level of interaction is amazing compared to my earlier experiences with the usual national security firms and the earnest but smaller local security firms.
David S.
New had a new system installed The phone support was great And the install tech was the best👍🏽
rick
The techs are very professional and courteous. Customer service has been outstanding. We were having an issue with a sensor and the tech replaced it no questions asked.
Chelsea B.
I have been with P1 for 20 + years and have been fully satisfied with my service. They have always been responsive and helpful...and right on when I needed them! Also just started using the website which is quite user-friendly and lets me update contact list and info directly...tho customer reps have always been very helpful and courteous! Recommend this company!
Harvey R.
After 10 years in our prior home, we upgraded the original system to the new Go! system and could not be more pleased. In fact, we just moved and had that same system installed in the new house. That now makes 12 years of service with Protection1, virtually trouble free. On the rare occasion when there is a problem, it can be fixed sometimes over the phone. If not, one of the very professional and competent techs takes care of it quickly. Lastly, things such as billing issues are resolved by just about the best customer care pros I have ever dealt with.
Brian K.
Protection 1 has been a great company... offers Veteran a discount through USAA... Skillful installers that know what they are doing. LOVE being able to control everything through my smartphone. No complaints!!!!
Bruce R.
The service has been great and people working with the company is very helpful and respectful whenever you have a problem.
Carolyn G.
I'm 60 years old and not as computer savvy as I would like to be but Protection1 talked me through set-up and installation of my security system. I am very pleased with the customer service (it is stellar!) and the security package I chose. Wait time on the phone with customer service was just a blink!