Protection 1Reviews of protection1.com

Very unhappy with this security system

Great installation. - but poor support - have had an issue that I reported twice but have yet to get a call back

The salesman was horrible and didn't want to work with us to make us feel safe. I went from ADT to protection 1 because our community pays for the service otherwise I would have kept ADT. Your prices compared to everyone else is so high. Our control panel is so outdated that the technician was at our house all day trying to figure out how to turn it on. The prices were so high we couldn't afford to get a new control panel. If we had what we did with ADT it would cost us an arm and leg Very disappointed and would not recommend to anyone!

My experience with this company so far is awful, and I haven't activated the system yet...Sales person was only active and responsive during his sales pitch...after I paid for the system nothing has gotten to me on time, nor the correct address...I'm not sure what too do at this point...Do I return the system...? REALLY BAD SERVICE SO FAR...!!!!

I could not make the system to work. Bad and contradictory on line support. I am having treble getting an mail label to return the equipment and get my many back. I already send a complain to the Attorney General of Ohio regarding this problem. I am disappointed to the BBB that recommended this company.

At first I was given the wrong information by the sales rep. I was told that I could have 6 sensors with cameras. Then I was told that 3 was the maxso the representative promised me $50 credit plus additions window sensors. As of today I still haven't received it and I have followed up twice. Please have someone call me at626-975-9570

I have been beyond frustrated with this company. First, the salesperson basically flat out lied to me. She indicated that, despite the fact that I live in an area with poor cell phone coverage, there would be no problem with the alarm system using a wireless network because that network is different than the cell phone network. Holy smokes was that a load of steaming BS. In less than a month, I have had no fewer than 10 "modem failures". From what I understand, that means, during those failures, I am not being monitored. Great -- and I thought I bought an alarm system so that I could be monitored. Second, they must use recycled sensors, 'cause when the installer was installing my system, probably about a 1/3 of the sensors had to be reinstalled because they failed or the batteries were dead or whatever. Since installation, I have had 3 different sensor reader failures (or something like that). They just came out today to install a repeater -- great, another piece of equipment to tack to a wall. Maybe the repeater will fix the problem, maybe it will not. Third, the local folks are, for the most part, completely non-responsive. Since the sale was completed, my salesperson has disappeared, despite my attempts to contact her (probably pocketed the money and ran). The ops people only talk to me when they are forced to do so through the 800 number. Boo to the local people. Fourth, while this review is extremely negative (and absolutely should be read that way), the people who man the 800 line are extremely pleasant and make every attempt to be helpful. Sadly, I know this because I have called them like 10 times in just under a month of being their customer. I would not choose this company again if I was starting at ground zero.

The guy who came to my door was a very VERY nice man, however we felt extremely bullied into signing. We told him several times it's just not the right time for us to sign up since our budget is extremely tight. He did however give us. "Good deal" "compared" to others. It was late at night, my baby was screaming crying ready to go to sleep and after a few hours of telling him no we just honestly wanted the man to leave so we could put our child to bed. I wish I had a back bone and told him politely to leave which I thought I had done by telling him we would call him in a few months but I don't think he was going to take no for an answer at all. The service was great. Being bullied into a contract we did not want NOR could afford was not fun. I called to ask protection 1 to send me a contract through the mail and they DID NOT since a lot of the reviews said they once again bullied you into another contract once your contract is up by not giving a contract in writing, now I fully believe that person. I will be getting in contact again soon to make sure I won't ever give protection 1 a dime of our money. We now have an extremely low budget for groceries and we have kids. We didn't HAVE to sign and we could have been rude but we were tired our babies were screaming and this guy wasn't taking no for an answer, it was a hard one. I've never experienced a salesman to just linger after having told several times no thank you.