Prostobox.com is a global package forwarding service. Save up to 80% on your online shopping. Sign up at Prostobox.com to get epic deals in the US stores on clothes, shoes, and gadgets from world-famous brands, and safely ship your purchases
Prostobox (prostobox.com) has 184 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
prostobox.com
Website
prostobox.com
Category
Shipping & Logistics
Location
NEW CASTLE, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
In October I won in an international drawing a set for fishing and I had a question how to deliver this prize from the U.S. to Russia.The choice fell on 2 offices banderolka and "prostobox".The choice made in favor of "prostobox" because the cost of delivery was lower and on my questions employees "prostobox" answered quickly and on business.Delivery of my parcel EE507279138AE was about 3 weeks, the parcel came without external damage and the product is also intact.In general, I recommend "prostobox".
Response from ProstoboxApr 23, 2026
Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team
ES
EasierShip S.
My positive experience with Prostobox…
My positive experience with Prostobox includes fast delivery, careful packaging, and excellent communication regarding parcel status. However, drawbacks are the increased delivery costs in 2023 and the high exchange rate from the ruble. Overall, I recommend this service, considering that while it might not be the cheapest, the speed and quality of service outweigh these drawbacks.
Response from ProstoboxApr 23, 2026
Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team
CO
Consumer
The best
Good afternoon. This was my first time collaborating with prostobox. I highly recommend this broker! Top notch support service! Prompt, clear and reliable. I recommend that beginners not be afraid to use this service, everything is accessible and transparent. Lots of great deals and discounts. Prompt registration of incoming parcels. They will answer any question and help with the purchase. Constant news about sales by email.
Response from ProstoboxApr 23, 2026
Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team
AS
Anton S.
Best mail forwarder
Best mail forwarding company. They delivered a parcel from the USA to Ryazan in 9 days - track number PCT000000836285. If you redirect the purchase from the American store without repackaging, the price is $17.42 per 1 kg. It's very competible. The only thing is that you should read the terms and conditions carefully. Prostobox is a typical low-cost company and, as with low-cost airline, most of the extra services cost money and can have a big impact on the final price (photos, quicker support replies).
Response from ProstoboxOct 7, 2026
Hello, Anton!
Thank you for the review and for the low-cost airline comparison. It explains well why the terms are worth reading before choosing optional services. It is also good to hear that your parcel made it from the USA to Ryazan so quickly without repackaging. If any questions about the terms or extra services come up with your next orders, please open a support ticket on the Prostobox website. We will be here whenever you have another US purchase to send.
Best regards, Prostobox.com Team
AD
Ai D.
Very good!
Review:
This is my first experience using the services of this company, and I am pleasantly surprised. The shipping process was remarkably simple and easy to understand, making the entire procedure incredibly convenient. The technical support was readily available, adding confidence to the process.
I especially want to highlight that the company does not impose additional services, which is highly valued by customers. My package swiftly and without any issues made it to the warehouse, and then it was promptly assembled and dispatched. The efficiency and professionalism of the staff made the entire process exceptionally comfortable.
As for the timelines, they were satisfactory. My package arrived at the warehouse on November 9th, and by November 17th, I joyfully received my order. Based on this positive experience, as I decide to send a second purchase through them, I trust in the continuation of a fast and smooth process. Thanks to such reliable and efficient service, I am confident that I will choose this company for all my future shipments.
Track number, if you are interested: PCT000000832512.
Shipping cost with promo code and insurance came out to $12.
Promo code for 10% discount
RP-MYHERB
Response from ProstoboxApr 23, 2026
Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team
RK
Robiya K.
Horseshit commissions
Horseshit commissions on carrier payments. The difference with the exchange rate is over 20%. Questions on this topic are ignored and even banned me and my account where there were orders from stores. No longer answer me in any way. They stole my purchases from me!
Response from ProstoboxApr 23, 2026
Hello, we're sorry to hear about your experience. Please reach out to our support team and we'll be happy to help.
Best regards,
Prostobox Customer Support Team
IL
irina L.
For a long time I resisted ordering…
For a long time I resisted ordering vitamins from ayherb on my own, but after watching a video review on the Internet, I still decided to order.
On the plus side:
-site is very easy to understand, intuitive, also there are instructions and assistant (did not apply).
- There are promotions (but with their pitfalls and tricks of experienced marketers - do not indicate the cost of compulsory insurance).
- it is convenient to track parcels
Minuses:
- not the most favorable exchange rate for payment for delivery from Russian cards
Response from ProstoboxApr 23, 2026
Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team
OO
Olga O.
Great redirecting service, I recommend
Great service for me to buy and redirect parcels from USA to any country you need. I prefer Prostobox to others because of several reasons:
1) Incoming parcels are free
2) It's possible to use their service as PO box to consolidate and redirect parcels
3) They can buy any item for you using their account anywhere
4) Their warehouse is located in tax-free state Delaware, so you don't pay USA tax
5) Their chat offers quick answers
6) They offer promo-codes for their services
7) Shipments from iHerb lower then 1 kg to Russia cost 10 USD + insurance
You need to be ready that if you pay in other currency, convercion rate will be rather high, this is their income. Also insurance is automatically included (3-5 usd). Also you won't be able to say how to divide your parcel on several parts (the accept only numbers of items option, but no individual requests).
In general I thnk this company for their great service!
Response from ProstoboxApr 23, 2026
Thank you for the kind words — it means a lot to us. We'll be here whenever you need us again! Best regards, Prostobox Customer Support Team