Ryan P.
I used Prostobox / Pochtoy as a package…
I used Prostobox / Pochtoy as a package forwarding service from the US and faced a very problematic practice. When I tried to return my item to the seller via a standard eBay return, the company started adding new conditions and requirements that effectively blocked the return. The eBay seller issued an official return and provided a return label – this is a normal process, the buyer simply ships the item using the label generated by eBay/seller. Prostobox, however, claimed that under their “security policy” they could not ship the parcel to the address on that label without extra “verification”, even though such conditions were never mentioned at the beginning. As a result, the parcels stay in their warehouse and it becomes impossible to exercise the right to a normal eBay return. In my opinion this creates a serious risk for other customers: Prostobox / Pochtoy can accept your goods and later hide behind internal rules to block returns or forwarding, especially when eBay return labels or similar tools are involved. If you have experienced similar behavior from Prostobox / Pochtoy (holding your parcels, refusing to use official return labels, adding new conditions after the fact), I strongly recommend not to stop at leaving a review. Please also file formal complaints with: Better Business Bureau (BBB) Federal Trade Commission (FTC) The more consumers document these issues through BBB and the FTC, the higher the chances that regulators will investigate the company. You can use a short version of this review as a summary and provide full details and screenshots in your complaints.
Response from ProstoboxApr 22, 2026
Hello, Ryan. Thank you for sharing your experience — we want to look into this properly. Our security verification for third-party return labels is a standard anti-fraud step designed to protect our customers. However, if the requirements were not communicated to you upfront, we understand how frustrating that must have been. Please contact us via a support ticket with your parcel number — we will review the situation and do our best to help resolve it. Best regards, Prostobox Customer Support Team