ProstoboxReviews of prostobox.com

Works well in most cases but in case of real problem support stop answering and do nothing to solve it. Have a 200 usd parcel stack in Customs because of their broker has failed fulfillment and there no answers or instructions from support for almost a week. No options to contact but through Tickets which they keep ignoring

On May 29, 2026, my order from American Eagle was purchased through Prostobox using their buyer service. I had also paid for an urgent purchase service, but the purchase was delayed by approximately 1.5 days, and customer support provided inconsistent and unclear explanations at that time. After the purchase was completed, the order information was available in my Prostobox account. However, following Prostobox’s technical failure, all information disappeared from my account: order history, transaction history, balance top-up records, and even my previous communication with customer support. A support ticket (#440487) was created on June 13, 2026. Instead of investigating the issue using their internal records, support repeatedly asks me to fill in an order search form and provide product links and the exact order amount. However, because of Prostobox’s own system failure, I no longer have access to this information. At the same time, Prostobox should have enough information to identify the order, including the purchase date, their own buyer’s records, and my account balance top-up history. What concerns me most is not only the delay itself, but the lack of transparency and communication. The company has not been able to confirm where my order is, whether it has reached their warehouse, or how and when they plan to restore the missing account data. I will update this review if Prostobox resolves the issue.

Сняли $5 за бесплатное хранение и $10 за 50 грамм посылки. В Посылку №413734 добавил бесплатную колу и вес составил 2050 грамм, за 50 грамм заплатил +10$, также за хранение сняли - $5, когда в личном кабинете указано бесплатно ещё 7 дней, скрины есть, их не прикрепить к отзыву. Прошлая посылка XMBT36866351 была задержана на таможне на 1 неделю. Плюсы есть, но они для меня потеряли смысл: Тарифы Быстрый приём и отправка Поддержка отвечает сухо, но в течение суток