Olesia
I had a truly awful experience with Prostobox
I had a truly awful experience with this transport company. They delayed my delivery for an unbelievable 4 months and refused to provide any compensation for the inconvenience. On top of that, they charged my account for made-up services without prior notice. The pricing for additional services isn’t listed anywhere on their website, so you’re always in for a nasty surprise when the final bill comes. Transparency clearly isn’t their strong suit. Customer support is no better—they are utterly useless. Any inquiries take a minimum of 14 days to process, and even then, you’re unlikely to get any real resolution. I strongly advise against using this company. Save yourself the frustration and go with a more reliable service!
Response from ProstoboxApr 22, 2026
Hi Olesya, thank you for your feedback. We're sorry your experience didn't go as expected — delays and unexpected charges are genuinely frustrating. All additional service fees are listed on our pricing page, though we hear you that they can be hard to find, and we take that seriously. We'd like to look into your specific case. Please submit a ticket through your account in the support section and our team will review everything personally. With respect, Prostobox.com Team