Prostobox.com is a global package forwarding service. Save up to 80% on your online shopping. Sign up at Prostobox.com to get epic deals in the US stores on clothes, shoes, and gadgets from world-famous brands, and safely ship your purchases
Prostobox (prostobox.com) has 184 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
prostobox.com
Website
prostobox.com
Category
Shipping & Logistics
Location
NEW CASTLE, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Fast delivery of packages to Russia, excellent service. I will be ordering more. Track number PCT000000755721
Response from ProstoboxApr 23, 2026
Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team
D
Артём Б.
Prostobox.com
I ordered sneakers from America through Prostobox. Bought New Balance from Joes New Balance Outlet. Other delivery sites from America could not buy there for various reasons. And the best discounts on these sneakers are from Joes New Balance. I just got them and I'm completely satisfied. Without any marriage. Moreover, the purchase was made through the buyers of a simple box. So now I am a happy owner of new sneakers)))
Tracking number PCT000000471704
Response from ProstoboxApr 23, 2026
Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team
KA
Kate
Воры и мошенники
Дно, а не сервис , арестовал 7 посылок и заблокировали аккаунт, сказали отправлять в магазин обратно а так же доплачивать за каждую посылку по 50$, учитывая что срок возврата прошел, то я должен просто подарить магазину посылки и еще поделиться деньгами с ними, поддержка перестала отвечать и просто игнорирует, не рекомендую пользоваться
Response from ProstoboxApr 23, 2026
Здравствуйте, сожалеем, что возникла такая ситуация. Пожалуйста, свяжитесь с нашей поддержкой — постараемся
разобраться.
С уважением,
Команда поддержки клиентов prostobox.com
D
Иван Р.
I wanted to order books from Amazon
I wanted to order books from Amazon, but they stopped delivering to Russia, so I decided to use the delivery service - I chose at random. In the end I was satisfied with the service: the product was ordered on the 15th and arrived at the post office by the 28th. The books were well packed and came without any damage. The support team was helpful with questions at all stages of the order.
From the disadvantages I would say that the process of converting the currency is not clear - the package came out a little more expensive than expected.
At any rate I did not have any other problems and will use this service in the future as well.
Tracing of the parcel - PCT000000748057
Response from ProstoboxApr 23, 2026
Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team
SK
Sunny K.
Do not trust them
Vyrazheniye "Kliyent vsegda prav" - ne nash sluchay. Navyazyvayut dopolnitel'nuyu upakovku, vrut chto eto delayetsya iskhodya iz pravil perevozchika, v itoge vykhodyat za predely gabaritnogo gruza i ty pereplachivayesh' +150 dollarov za dostavku. Po vremeni v puti - absolyutno ne sootvetstvuyet zayavlennym srokam. Podderzhka nikakaya - ty zadayosh' konkretnyy i ochen' podrobnyy vopros, no operatory chitayut tol'ko pervuyu strochku i otvechayut na neyo, v itoge ty zadayosh' neskol'ko malen'kikh voprosov, i na kazhdyy ukhodit posledovatel'no po dva dnya, i kazhdyy raz v nachale ozvuchivayesh' pros'bu chtoby prochitali tvoyo soobshcheniye tselikom. S momenta postupleniya tvoyego tovara k nim na sklad, ty stanovish'sya zalozhnikom situatsii i podchinyayesh'sya vsem ikh netselesoobraznym "korrektirovkam". Teryayesh' i vremya i den'gi. Luchshe nayti chastnogo chelnoka chestnoye slovo... I samoye glavnoye - ne smotrite na reyting, oni predlagayut kliyentam ostavit' otzyv v obmen na 3 dollara na balans! I konechno kazhdyy kto nakonets-to poluchil dolgozhdannuyu posylku, khochet khot' kak-to kompensirovat' sebe vse eti moral'no-unizitel'nyye khlopoty. Eto pryam merzko.
Ещё
1 086 / 5 000
Результаты перевода
Перевод
The expression "The customer is always right" is not our case. They impose additional packaging, lie that this is done based on the rules of the carrier, as a result, they go beyond the limits of the overall cargo and you overpay +150 dollars for delivery. In terms of travel time - absolutely does not correspond to the stated deadlines. There is no support - you ask a specific and very detailed question, but the operators read only the first line and answer it, in the end you ask a few small questions, and each one takes two days in succession, and each time at the beginning you voice a request to read your message entirely. From the moment your goods arrive at their warehouse, you become a hostage to the situation and submit to all their inappropriate "corrections". You waste both time and money. Better find a private shuttle honestly...
And most importantly - do not look at the rating, they offer customers to leave a review in exchange for $ 3 on the balance! And of course, everyone who has finally received the long-awaited package wants to somehow compensate for all these moral and humiliating chores. It's downright gross.
Response from ProstoboxApr 23, 2026
We're sorry to hear your experience didn't meet expectations. Please reach out to our support team and we'll be happy
to look into the details of your case.
Best regards,
Prostobox Customer Support Team
D
Кирилл Х.
Ok. Good
I ordered a parcel on the prostobox website. Track PCT000000707269. The service works very smoothly, they have excellent employees who help to set up work on the phone or in a chat. I really liked that everything was wonderfully packed and weighed. The speed was excellent, delivered in about a month from America to Russia. Therefore, I will continue to use them and recommend them to everyone
Response from ProstoboxApr 23, 2026
Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team
D
ривена Ю.
I have been using Prostobox since…
I have been using Prostobox since August 2022. Everything has always been satisfactory. Where do the negative reviews come
In my case I received my 11th parcel intact. PCT000000751218
From the time of my order from the site Iherb (April 12) to postamta in Russia has passed 10 days! Previous parcel took 14 days.
The previous parcel took 14 days. The guys are working, fixing all the little bugs, mainly caused by the new sanctions. The price is adequate.
In the ticket did not write, because quickly get answers in the chat in a private office.
Other companies as an alternative I will not even consider.
I recommend it to all my friends.
Response from ProstoboxApr 23, 2026
Thank you for the kind words! Really glad everything went smoothly. See you on the next order! With respect, Prostobox.com Team
OF
of
Выбрал этот сервис и нежелею
Выбрал этот сервис и нежелею. Заказал через эту службу несколько товаров. Оплатил в рублях. Они моментально выкупили мой заказ. Ну и дальше по их схеме через почту России всё привезли. Да конечно курс конвертации не маленький. Но всё равно в такой ситуации это отличный вариант.
Трек: CQ003580587RU
Response from ProstoboxApr 23, 2026
Спасибо за тёплые слова — очень приятно! Будем рады видеть вас снова.
С уважением, команда Prostobox.com