Pro Sound GearReviews of prosoundgear.com

Ordered a Zoom guitar pedal. Because the ship address was different from the billing address, they immediately requested a photo of driver's license and credit card with just last 4 digits exposed. No problem... sent it right back. Got an email it was going to ship asap, then.... nothing for 3 business days. Called them, "Hey, What's up?" They dropped the ball and Chris, while I was on the phone ran and got a unit and packaged it up for overnight. Arrived very quickly after that. Kudos on acknowledging the error and quick follow-up.

In general it was a good experience. The chat service agents were very kind and fast for answering my questions. It is not 5 stars because the keyboard I purchased came in the original brand box, so , Fedex left it out my house´s main door for hours before I got at home and took it. I think It was a little risky in Denver City.

Loved the chat window while shopping. Alex, the support agent, was able to give a quick pricing and bundle for the product I needed. There was confusion that he was able to sort out

Alex found the information I needed and helped correct the shipping issue. Thanks!

Alex was great in responding to my questions. Fast and efficiently.

Great customer service!