Pro Sound GearReviews of prosoundgear.com

Los mejores precios y excelente servicio al cliente

Avoid this company and purchase elsewhere. In Jan. 2026 I spent $1200 to purchase a bass guitar & case bundle from Prosoundgear.com. They arrived separately, about 2 weeks apart. The bass guitar was defective, as testified to by my tech, who found the neck bowed, and the truss rod unturnable to correct it. I contacted the merchant as directed by their return policy, provided proof of the defect (and my tech's statement), expressed my dissatisfaction and expressed my desire for refund. They sent an RMA for the bass, which was shipped back to them. They stated that, since the case was shipped separately and not defective (DESPITE BEING PART OF THE BUNDLE I PURCHASED), I had to absorb the cost of sending that back, costing me $200. Since delivery of the bass back to them, merchant has not made any movement toward providing my refund, despite my following their exact procedures for such, and providing evidence of the defect. I have pictures of the defect and attestation to it by my technician. I have proof of return delivery of the defective gear to the merchant. I have an email thread ongoing with Prosoundgear.com since February, with more than 100 emails back and forth between us to this effect, with still no luck on my refund. The response I get is consistent: "I have escalated this matter to the department in question, and I will advise when I have a response." In more than 55 years as a professional musician, I have NEVER encountered a more frustrating purchasing experience. (And their statement that they are 'professionals' is one of the more laughable parts of all of this.) The one star I award is generous, and there only because 'zero' is not an option. Again, stay away from these guys.

Genial apoyo de soporte me atendieron inmediatamente y con claridad 🙏🙏👍

Es una empresa súper de confianza tengo años comprándole

Desde Venezuela 🇻🇪 lo seguimos por qué su contenido en interesante ya que genera conocimiento hacia mi campo que es sonidista

Easy to work with. Great prices

A beautiful experience!

It’s great attention and excellent price Thanks for your support always