Pro Sound GearReviews of prosoundgear.com

Avoid this company and purchase elsewhere. In Jan. 2026 I spent $1200 to purchase a bass guitar & case bundle from Prosoundgear.com. They arrived separately, about 2 weeks apart. The bass guitar was defective, as testified to by my tech, who found the neck bowed, and the truss rod unturnable to correct it. I contacted the merchant as directed by their return policy, provided proof of the defect (and my tech's statement), expressed my dissatisfaction and expressed my desire for refund. They sent an RMA for the bass, which was shipped back to them. They stated that, since the case was shipped separately and not defective (DESPITE BEING PART OF THE BUNDLE I PURCHASED), I had to absorb the cost of sending that back, costing me $200. Since delivery of the bass back to them, merchant has not made any movement toward providing my refund, despite my following their exact procedures for such, and providing evidence of the defect. I have pictures of the defect and attestation to it by my technician. I have proof of return delivery of the defective gear to the merchant. I have an email thread ongoing with Prosoundgear.com since February, with more than 100 emails back and forth between us to this effect, with still no luck on my refund. The response I get is consistent: "I have escalated this matter to the department in question, and I will advise when I have a response." In more than 55 years as a professional musician, I have NEVER encountered a more frustrating purchasing experience. (And their statement that they are 'professionals' is one of the more laughable parts of all of this.) The one star I award is generous, and there only because 'zero' is not an option. Again, stay away from these guys.

Do not buy from this company. They will try to rip you off! Read the other 1 star reviews! Purchased an item from them through Amazon. They sent the wrong item. Saw that as soon as the box was opened. Immediately contacted Amazon who arranged a return. The company charged a $172 “restocking fee” because the item was “used.” Never removed it from the plastic! Went around and around with them. Finally went back to Amazon who refunded the full amount. Apparently, if they don’t have the item they send the wrong one and make money on the “restocking fee.” Scammers! Do not ignore the 1 star reviews. Avoid at all cost!

I purchased from this company, they do not stand behind the product they sell after 30 days you are on your own. I purchased a speaker and the battery is defective. They won’t do anything they told me to call the manufacturer manufacturer, not responding. I’m out of all my money. suggestion don’t buy anything from these people.

DO NOT BUY FROM THIS COMPANY THEY WILL RIP YOU OFF! THEY WILL TRY TO SEND YOU USED GEAR!

This company is very misleading. An item listed as in stock on there website was not actually in stock at the time of order. Contacted company after 2 days of seeing the item in process. Contacted them via email and was told the following: There is no estimated time of arrival, but we might be receiving our next shipment within 1-3 weeks or sooner. I told them if they can’t provide a ship date to cancel order and provide a refund. Then I was told: This is possible that when we have it back in stock there will be a difference in the price at that time. I just want you to know this at first. If you still want to cancel and refund your order kindly guide me. However, you will get this at the same price if you wait. This makes no sense to me. What kinda company is this. How can they stay in business. Should be able to cancel the order and provide a refund since they don’t know when they will receive a shipment. I recommend not doing any web order business with this company! Very dissatisfied customer

Don’t waste your time or money. They can’t be trusted. I returned an item and they charged me a $300 restock fee deeming it was used. I returned it in the same condition as I received it. I read bad reviews but chose to give them a chance. What scammers.

Don’t be lured by good prices and no tax. They will send you a B-Stock, force you to pay for return, and issue a partial refund, without any explanation. -20% if you are lucky.

Purchased a mixer at the beginning of this month to be used in a theater show. The mixer on two occasions had USB issues and created a catastrophic event where there was no audio during in the middle of the performance on two separate days. Reported to Mackie and they said that likely the PC board is the problem. Told by Mackie get a replacement from ProSoundGear. You can only email someone about issues, no live person. Over 13 email exchanges with James Grene at PSG stating that I need to prove that there is a problem with the mixer for them to warranty or return mixer. Sent them a video when the audio crashed during the performance (obviously was not video of the actual iPad mixer- just the loss of audio), but that was insufficient for them and they blamed that it could be human error. Okay, so, I how am I to prove that there is a problem when it is a glitch in the mixer? Decided at that point to return the mixer based upon their Satisfaction Guarantee refund policy. They state that I will have to pay a restocking fee for the unit (which could be 15 to 30%)! Website clearly states that if I return the product in like new condition with all materials, packaging and no evidence of damage that I should not receive a restocking policy however they are not backing down on restocking. Situation is still currently under dispute with them and I may change this rating based upon the outcome. Warning, their Easy Return Policy is untrue. I just want them to deal with this fairly and understand that this mixer is not working properly and either send a replacement or allow me to return it for a full refund. UPDATE: Requested a RMA and seems like they are ghosting me with no response. Read other reviews about how items get returned and they claim it's not resalable (when buyers says it was like new) so they charge a restocking fee (up to 30%). In any case their EASY Return policy is already proven to be frauduluent.