Customer
Good insurance - bad service and tech issues
When researching, it took several messages to get an answer. Purchased the policy on Tuesday and didn't receive the confirmation/binding. Waited 48 hours and still nothing. Called and was told by person answering the phone that it looks like it was a computer problem and that I would get the confirmation and proof of insurance the next morning. I checked in the next morning and was told it was top priority and they were working on it. Around noon time, they finally fixed the problem. What should have been easy was very stressful. The website itself is easy to use and the prices are fair. Computer and communication issues is why I give 2 stars for the review.
Response from ProSight DirectFeb 20, 2019
Hi DJ Ron, Thank you for your feedback, and we want to apologize for your experience. The last thing we want is for any of our customers to feel stressed, so we truly are sorry for putting you through that. To prevent this same situation from happening again, we’re building in fail safes that will automatically reprocess the policy, so if the initial attempt fails, the follow-up ones will fix it. I know this doesn’t help erase your experience, but thought you might find value knowing your experience was positively impacting our process. Thank you again for choosing ProSight Direct. Sincerely, The ProSight Team