ProSight Direct Reviews | Read Customer Reviews of prosightdirect.com

ProSight Direct Reviews | Read Customer Reviews of prosightdirect.com

ProSight Direct reviews

161 approved reviews, newest moderated first

Jeremy
Apr 8, 2019
Thank you!!!
Everything was great work perfect thank you guys very much
Response from ProSight DirectApr 8, 2019
Hi Jeremy - We are glad to have provided you with such a positive experience. Thanks for your feedback!
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Jaylin K.
Apr 8, 2019
Great rates and customer service
Great rates and customer service. Thank you!
Response from ProSight DirectApr 8, 2019
Hi Jaylin - Great to hear. We love happy customers!
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customer
Apr 8, 2019
I wish I had known
I wish I had known. There insurance binder states nothing about a deductible. Complete waste of time and money with these folks.
Response from ProSight DirectApr 8, 2019
Hello - We apologize if there was any confusion surrounding the deductible on your DJ policy. Please note, there is only a deductible for DJ equipment claims and not for general liability claims, such as 3rd-party property damage or bodily injury. Although it is referenced several times throughout the process (including the quote page and in your policy packet), we are working on other ways to make this more prominent for customers moving forward. We truly value your feedback, as it gives us a better understanding of what our customers need. If you have any other questions you can contact us at 800-774-7335. We also have a live agent available for you M-F 8AM-5PM EST.
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customer
Mar 27, 2019
Satisfied!!
When I needed basic affordable insurance right away, ProSight direct delivered! No hassles! No hidden fees!! 🤗
Response from ProSight DirectMar 28, 2019
Hello - Thank you for your feedback and for choosing ProSight to take care of your insurance needs. We are happy to have been able to provide you with such a great experience!
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customer
Mar 25, 2019
Pricing is very competitive.
Pricing is very competitive.
Response from ProSight DirectMar 25, 2019
Hello - We are glad to be able to provide you with quality coverage at a competitive price. Thank you for being a ProSight customer!
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customer
Mar 23, 2019
Great service!
Great service!
Response from ProSight DirectMar 25, 2019
Hello - Thank you for your feedback. We are always happy to help and would like to thank you for choosing ProSight!
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customer
Mar 20, 2019
I paid for my policy and haven't…
I paid for my policy and haven't receive any proof or coverage and it's been 4 days
Response from ProSight DirectMar 21, 2019
Hi Wendy, Thank you for leaving us a review on Trustpilot. Though not the rating we hope to see, we do appreciate you taking time to tell us about your experience. As for your concern, we have resent both the payment confirmation and activation email, so please let us know if you still don’t receive them. Also, some email providers mark these types of messages as Spam/Junk, so it might make sense to check there as well. Any questions/issues, please don't hesitate to reach out to us at [email protected] or 1-800-774-7335.
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DJ E.
Mar 19, 2019
NO ADDITIONAL INSURED
I was not able to add an additional insured to the holding Certificate and Customer Support was not able to assist at all. this is the first insurance company that does not allow me to add additional insureds.
Response from ProSight DirectMar 20, 2019
Hello DJ eCast, We apologize for the miscommunication. The policy you purchased automatically includes additional insured status for venues. We can assure you that even if you did not proactively list the venue on your policy, it would be covered in the event of a claim. If the venue requires that it be listed, you can log into the user portal and add the venue as a “Certificate Holder”. When you list that venue as a “Certificate Holder”, you are providing a certificate that shows the venue has additional insured status in accordance with additional insured endorsements referenced within the certificate. Again, we're sorry for the trouble the miscommunication may have caused and take full responsibility for it. Going forward, we are taking measures to ensure the language we use with our customers is clear and straightforward.
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