ProSight DirectReviews of prosightdirect.com

Imy understanding after i completed the quastionare was that i was supposed to pay less than $120 and on a monthly basis a certaint amount. I was shocked when i saw my account billed with over $120.. I could of got this for less with other companies. Im dissapointed. I really should talk to your customer service manager or something.. I thought i had agreed to pay for the very basic one.

When researching, it took several messages to get an answer. Purchased the policy on Tuesday and didn't receive the confirmation/binding. Waited 48 hours and still nothing. Called and was told by person answering the phone that it looks like it was a computer problem and that I would get the confirmation and proof of insurance the next morning. I checked in the next morning and was told it was top priority and they were working on it. Around noon time, they finally fixed the problem. What should have been easy was very stressful. The website itself is easy to use and the prices are fair. Computer and communication issues is why I give 2 stars for the review.

The customer service was fine. It was the misleading marketing that ticked me off. It says monthly payments on the website, but you end up paying full price upon checkout. I first thought that it was just showing the total id be paying in the next six month via monthly payments, but my statement showed otherwise. I have no problem paying the premium in full because it is low enough, but the fact that they had to trick consumers like that is not necessary. I would rather pay more on a business that is upfront with their customers. Insurance is supposed to give peace of mind, not the opposite.