ProseReviews of prose.com

Wow, it's a good thing I came on here to write my own review. I had no idea they were like this. And there's so many complaints, that it's impossible they weren't told this months ago, and they clearly don't want to change to make things better or RIGHT. 1-2 months for items to arrive? I've never heard of such a thing except with one new essential oil company I recently tried in the last 4 months. They also didn't respond back to emails promptly sometimes it taking 3-4 days. And you are FORCED to be on subscription? LOL I've never heard of such a thing. Just regarding my pre-sales questions.. First it took days or even a week to get a response, then they didn't even answer my question, didn't even know what my question was & I didn't remember because it had been days. Then ignored my next email other than I got an email to rate them. So they closed off the ticket and thought that was ok. TERRIBLE SERVICE.

The product was not worth the money at all. I paused my subscription and they still decided to charge me full price for products I dont want. Ive cancelled all accounts with them and im currently trying to be reimbursed. Look them up on BBB better business bureau, it'll tell you everything about their shady business of charging people even when products are paused.

The shampoo had absolutely no lather, the conditioner left my hair in knots and impossible to comb. I am trying to get a refund under their 30 day money back guarantee and they are ignoring my requests. I am writing reviews on their facebook page which they are promptly deleting.

Would have given zero stars if possible, they take your money and never deliver.

Constant pop up ads for a product that doesn't work , bad shipping, erroneous marketing and customer service. Report to BBB. That's the only way ay to stop this type of scam business. The communication I got was misspelled and made no sense.

So I ordered a custom shampoo, conditioner and scalp serum. They were all over 30 dollars. I had heard good reviews and when I ordered, I thought it was coming within two weeks. I look at the order and it says over a month. So I reluctantly waited, mind you, they charge for a subscription, so not only did I pay for the order, but I paid for the next months subscription without even getting my hands on the product. It finally arrives over a month later and I realize I paid 34 dollars each for 8.5 oz. Should have done my research a bit more eh? I'll try it, but after waiting so long and being disappointed by the size, I don't think I'll order from them again.

I genuinely love Prose’s products- the quality is excellent and the cusomization has worked very well for me. My experiences with customer service have also been positive. When I’ve had issues, orders were replaced without much difficulty. Canceling the subscription also appears to be straightforward, and when I considered canceling, I was offered a discount to stay, which I chose to accept. That said, the subscription process itself is extremely frustrating and downright predatory. Orders are processed without any advance notification, making it difficult to review or modify before being charged. You have to remember to log in and manage it yourself ahead of time. I’ve reached out about this multiple times and was told that advance order notifications aren’t sent due to customer's preferred email cadence, even though promotional emails are sent regularly. Overall, the product and support are strong, but the subscription experience is predatory and could be improved significantly with a simple reminder before orders are processed.

Awful. I cancelled my subscription 2 years ago and for some reason they decided to automatically send me $80.00 worth of product I did not order. Can’t get them to respond to my emails. Even contacted BBB. I’m going to have to get a new debit card so this doesn’t happen again. I don’t know how these people stay in business. Also there is no customer service phone number. They suck!