ProseReviews of prose.com

I am filing a complaint against Prose regarding deceptive subscription billing and cancellation practices. On [Date], I attempted to cancel my subscription and stop an upcoming order. However, my account was charged, and customer service refused to cancel the order, claiming that the items "had already shipped" or were already in processing.Prose uses restrictive processing timelines that make it impossible for consumers to cancel an auto-replenishment order before they are charged, creating a forced purchase loop. Because these products are made-to-order, the company uses their customization policy to deny consumer cancellation rights, even when notified immediately upon billing.

Le positif : En post-partum, j'ai testé les suppléments Prose. En seulement 1 mois, l'efficacité sur la pousse de mes cheveux a été incroyable. Le produit fonctionne réellement.Le négatif (Effet secondaire) : Attention si vous faites du laser ! Les suppléments ont stimulé toute ma pilosité corporelle (aisselles, maillot). Mes traitements de laser au coût de centaines de dollars sont complètement gâchés. Ce manque d'avertissement est déplorable.Le scandale logistique : Ma deuxième boîte est arrivée avec plus d'un mois et une semaine de retard, brisant toute la progression. J'avais annulé mon abonnement avant la réception, mais le service client refuse de me rembourser un produit livré hors délais. Je me retrouve forcée de consommer un produit reçu en retard qui fait repousser mes poils. Service client et livraison inacceptables pour une marque dite de luxe.

Where do I start? Their advertising specifically addresses NOT USING ALCHOL, yet it is the 1st item listed in my conditioner. My shampoo had more sodium than the Atlantic Ocean! I counted at least 5 including a TRI Sodium component. What did this combination do to my hair? Made it feel like a Brick - Rough, Hard and Dry.The “curl cream” is ok, the oil smells great. Neither are worth $40 each. Sisters steer clear of this company. I requested to cancel my subscription (not due until August) even though they “reformulated” my shampoo and conditioner I’m never using either again. These are the worst products I’ve ever tried. Too bad I can’t attach the ingredients of my “custom products” You’ve been warned.

HORRIBLE CUSTOMER SERVICE. I have used their expensive products for well over 2 years. The last order I got broke me out so bad i had to seek medical attention. Which they asked me to copy and paste my doctor visit notes. Asked super personal questions. Didnt offer to help with anything. They had me jumping through hoops for two weeks before sending me a label to send my products back. I wanted replacements. They decided I was getting a refund. Not what I asked for. Do they care? No. Their customer service is ATROCIOUS. Cost me a doctors visit, prescription of antibiotics, time, make up, ect. I wanted replacements- now I'm only getting 60 bucks. And zero accountability. In the past, they've charged me when they weren't supposed to and that turns into a whole ordeal. They unsubscribed me and they resubscribed me at 1 month instead of 3. Its the only thing that works for my face and unfortunately, they have god awful customer service. No one listens. They do what they want. When they want. With ZERO accountability. At all. Products are great. Everything else SUCKS. Took well over a month to even get a refund... I'm STILL WAITING...

I couldn’t tell you if the product worked or not because I never received it. I have contacted them. They did contact me back to fix my address. I also canceled my subscription and double check to make sure it was canceled and they still are trying to take money out of my account. It took over a month for them to respond. Customer service is horrible.

Same as many other complaints. Signed up for an every three months subscription and then was charged for another round of products the following month (at a much higher price) barely a week after the first one showed up. Was given no time to review quality before being charged again and their website makes it purposely difficult to cancel and basically impossible to ask for a refund. The products seem okay I love the packaging and smell but to be honest I haven’t had time to see how they even work for my hair before being grossly overcharged for products I didn’t order. Very annoying.

Products are terrible. The scent of the shampoo and conditioner was so strong I had to throw it out. The face serum and cream smelled like a dirty rag. I do not believe the ingredient list is what they say it is.

Subscription management is abysmal.