ProseProse is a direct-to-consumer beauty-tech brand known for creating custom, made-to-order hair and skin care products tailored to each customer’s unique beauty needs. Marrying a technology-driven approach with an apothecary-style concept allows Prose products to be fresh, feature high-quality natural ingredients, and reduce waste while ensuring quality. As a Public Benefit Corporation and Certified B Corporation, Prose is committed to sustainability and transparency, delivering products you can trust.
Prose (prose.com) has 411 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Hair Care & Styling · Istanbul, Turkey, Florida
Excellent
Hair Care & Styling · Worcester, Massachusetts
Excellent
Hair Care & Styling
Excellent
Hair Care & Styling
Excellent
Showing 44 reviews with 4 stars · Clear filters
Deborah S.
Prose makes my curls come alive!
Response from ProseOct 21, 2026
Thank you so much for sharing your experience! We're so happy to hear you're enjoying Prose. Your feedback means so much to us, and we're grateful to be part of your routine. The Prose Team
Jac
Love the products but wish delivery times could be further out. My orders are coming in quicker than I need them.
Response from ProseOct 19, 2026
We're so happy to hear you're enjoying your Prose products! We also appreciate your feedback about having more flexibility between shipments. We know everyone's routine and product usage are different, and we're continuing to explore ways to make it easier to snooze orders for longer periods so your subscription works better for you. Thank you for sharing your experience! The Prose Team
Sheri W.
Love the product but shipment of supplements hasn’t been that great. I will get an email saying they have been shipped, I see the charge and then they never arrive until, but contact Prose and then it’s an apology and they finally come.
Response from ProseOct 19, 2026
Thank you so much for sharing your experience! We're thrilled to hear you're loving your Prose products. We also appreciate your feedback about shipments, we will use it to improve. We're grateful to be part of your hair journey and appreciate you helping us make the experience even better! The Prose Team
Linda B.
I am updating my review to reflect the response I got from Prose customer care. They have responded to my order requests and were very helpful in solving my issues. I have tried their skin care and really like it, so they were able to credit me there. They did respond to how I had reached out in regards to my formula, so I will give it another chance to see if I have better results with the new formula. I had previously written: I ordered the product and was not satisfied with the results. I reached out to the company as they suggest to reformulate based on my results. I never received a reply. I was going to cancel before my next order but got confirmation of a new order two weeks before I was supposed to. I immediately reached out to cancel and within hours was told the order had shipped. I reached out about returns and was told that due to the custom nature of the product I couldn't return. They suggested putting it in a cool place until I was ready for it?? I wasn't happy with it, so why would I be ready for it later?? I should have read the reviews! I've now cancelled and hope I don't co to ie to get charged. The product is nowhere near worth the price you pay for it.